Sales Manager – North (Chinese – English Speaking)

A. Sales
• Generating business in leasing industrial properties (Factory/ Warehouse)
• Recognizing client needs and expectations and responding to these efficiently and professionally
• Conduct site inspections to assess viability and potential for leasing
• Continuously source business through networking, organizing marketing and preparing pitch proposals
• Building a solid track record in International market hitting revenue targets
• Reporting on International market updates regarding the industry, investor sentiment, and trends, to further promote the long-term strategy
• Building up and maintaining close relationship with people at potential investors, before and during their business operations in Vietnam.
• Define sales development and action plan every quarter within the given budget.
• Setting individual sales targets with the sales team.
• Tracking sales goals and reporting results as necessary.
• Overseeing the activities and performance of the sales team.
• Coordinating with marketing on lead generation.
• The ongoing training of salespeople.
• Developing sales team through motivation, counseling and product knowledge education.

B. Customer service
• Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews
• Receive the inquiries, requests, complaints from customers by phone, online chat, email or in-person; accurately and timely respond to them.
• Coordinate with and follow up with the relevant departments to answer customers' inquiries as well as resolve the customers' requests, complaints... within the time frame specified by the company and/or as committed to customers.
• Execute the Customer satisfaction survey by phone, online chat, email or in-person when appropriate and the periodically survey in writing in order to get customers’ experience on BW products and service.
• Leading or supervising a team of customer service staffs
• Build up the relationship with authorities to solve the tenants’ issues.
• Organize annual activities/ events for Tenants
• Working closely with construction and marketing department.

• Bachelor’s degree in business or related field.
• High level written and spoken English and Chinese
• 4 – 5 years working in commercial real estate industry
• Prefer having experience on leasing industrial property
• Experience in industrial / hi-tech business park / warehouses / factories is a strong advantage
• Demonstrated experience in effective negotiation skills
• Excellent client relationship management skills
• Superior organizational skills - ability to manage multiple projects
• A strong work ethic, and willingness to work hard and cohesively in a team
• Intermediate to advanced level in core Microsoft packages – Word, Excel, Outlook and PowerPoint
• Enthusiasm and commitment to complete transactions and provide high levels of service to clients

- According to company's policy

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