Sales Manager working in Saigon – Experiences in Hotel/ Resort

Position Overview: Under the general guidance and supervision of the Director of Sales & Marketing.

Key Responsibilities:
• Sales Manager’s mission is to primarily promote the hotel and where possible, hotels belonging to the chain in his/her area/region. To achieve optimal sales at the best possible conditions for the company.
• To ensure the smooth running operation of the commercial section in consultation with the Director of Sales & Marketing on all matters.
• The performance of Sales Manager will be determined solely by the productivities of the AKA leisure and non leisure section as well as the overall results of the hotel
• Sales Manager performs his/her duties within the framework defined by the chain and hotel norms and by internal regulations as specified by the Director of Sales & Marketing.
• Assist in drawing up the marketing plan annually with the Director of Sales and Marketing (including section on Corporate Accounts).
• Keeps a record on former, existing, potential clients and a profile of each of them.
• Organizes regular visits in accordance to a predetermined plan ( Number of visit /week / month ).
• Prepares a tentative monthly schedule to record all sales and other related actives for the preceding month.
• Presents a summary of his/her visits to Sales Manager on a weekly basis (Weekly Sales Plan) prior to and after the week is completed.
• Ensures that the invoicing effectively corresponds to all services agreed upon and rendered.
• Ensures that all new clients have no negative credit references.
• Records all daily sales calls.
• Records the statistics of his/her accounts.
• Submits production reports on his/her list of accounts on a monthly basis.
• Keeps himself/herself well informed about the operations especially in key departments (Front Office, Housekeeping, F&B, Banqueting etc.)
• Sets, in conjunction with the Director of Sales & Marketing and Sales Manager, currents rates as charged by the hotel.
• Closely observes matters pertaining to competition (sites, prices, services offered on a regular basis – quarterly or more often if need to be).
• Promotes the hotel as often as possible through entertaining, conduction, site inspections, presentation etc., of the hotel.
• Pays visits to former, existing and potential clients in view of entering into contracts with them, especially commercial accounts.
• Defines precisely guest requirements and ensures that the guest services offered corresponds effectively to their requests.
• Defines precisely guest requirements and ensures that the guest services offered corresponds effectively to their requests.
• Review their productions and forecast for the following months and years.
• Understand and well knowledge about the markets that clients are working on
• Provides after-sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary.
• Receives in the hotel any important guests whom he has approached.
• Ensures that all complaints have initiated follow-up action.
• Being well informed about the operations especially in key departments
• Keep updated on competitor information on regular basis
• Provides after-sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary.
• Negotiates prices with the clients & Confirms verbal proposals in writing.
• Meeting and appointment scheduling,
• Following up and keeping track of pending matters.
• Co ordinate with reservations staffs for confirmation & up selling
• Keeps well informed about the product (lodging, catering and other facilities)
• Develop a good communication with all guests, clients, department colleagues, other departments
• At all times to promote the best image of the hotel in all forms of contact.
• To assist another Director of Sales in the opening or general sales effort of any other of the chain's hotels
• Provides after-sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary.
• Receives in the hotel any important guests whom he has approached. → Must be in the hotel
• Negotiates prices with the clients.
• Confirms verbal proposals in writing.
• Support Sales Executive in sales area

Relations:
• Reported to Director of Sales & Marketing.
• Front Office
• Director of Sales & Marketing. /Sales team
• Reservations department
• Food & Beverage Manager
• SPA

Detail of requirement will be discussed in the interview

- In accordance with company policy

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