Sales Manager

Business Unit: PTM HN
Level: Manager (Quản lý)
Department: Dealer (Đại lý)
Report to: Dealer Principal (Giám đốc CN)

Overall Job Purpose:
• Manages the Sales team to deliver an outstanding customer experience and be responsible for effective operating Sales department

Key Responsibilities:
• Set and execute policies and procedures for Sales department
• Determine sales quotas for sales personnel in accordance to their skill levels
• Responsible for staff scheduling, payroll, and inventory control
• Oversee and manage all operations of new and pre-owned vehicles
• Develop monthly and annual objectives for the department basing on assigned target
• Set working schedule for Sales team (duty in showroom, bz trips, customer support …)
• Set daily, weekly, monthly and annual goals for Sales department/ each sales team and Sales executives
• Ensure sales department contributes acceptable levels of gross and net profit
• Oversee sales, trade-ins, and delivery of all new and used vehicles
• Maintain and develop customer database, carry out CRM activities
• Maintain budgeted revenue and expense objectives
• Establish departmental work schedule: duty in showroom, Sales activities, balancing the work load of all employees
• Assist with recruiting, interviewing, hiring, and terminating employees
• Forward records of all employee performance reviews, disciplinary actions, job promotions, pay adjustments and letters of recommendation to appropriate personnel for placement in personnel files
• Conduct Daily/ Weekly meeting with team to review result and assign tasks
• Steps to the sales processes, follow-ups on unsold, sold, and service guests, phone skill training and instruction, enhancing subordinates sales skills Inviting customers for test rides
• Support Sales team to close the deals; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing.
• Directly involve to Fleet sales and propose solutions to close the deal successfully
• Provides sales management information by completing reports
• Enhances dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job
• Propose sales campaigns and promotions to DP
• Propose training courses for the Sales team and Attend training sessions to improve skills and capability
• Responding to customer complains in term of Sales and Services
• Make Sales reports: Sales performance, Sales forecast and plan, market
• Ensure sales personnel are well trained, motivated, and available when needed
• Train sales associates on the advantages/benefits of JLR to assist in overcoming customer objections
• Track and provide direction on how sales associates should obtain their goals
• Manage Sales Executive’s performance and conduct performance reviews monthly
• Cooperate with Marketing to organize Events to promote JLR images and push up Sales
• Attend Handover ceremony Event

Key Success Criteria:
• Customer fist: CEIP results/Voice of the Customer data
• Process compliance Purchase experience framework
• Vehicle Sales Direct Profit
• Manage and build team

Education Requirement:
• Diploma/ Bachelor degree

Working Experience required:
• 3 years of experience as a Sales Manager in retail Car sales as well as demonstrated history of achieving and exceeding sales objectives
• Good knowledge of the automobile industry

Other Skills and Knowledge:
• Knowledge of Products and dealership operations is mandatory
• Prefer knowledge and experience with sales of luxury Car, or the demonstrated ability to quickly learn them
• Excellent Leadership, Management, Communication, Planning and Customer service Skill
• Good English and IT
• Good time management skills with the aptitude of meeting all targets
• Driving license

- 15 annual leave/year
- Applicable for all benefits: insurances, 13th salary, annual outing trip, team building act
- Negotiation Salary + Attractive Commission

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