Sales Manager (Automobile / Automotive / Car / Vehicle)Headhunt jobs

1. Planning

Define sales and marketing targets for all the products with and for sales staff (volume and profitability)
Develop concepts to increase performance of sales team
Plan resources, including HR for budget plan

2. Sales and Marketing

Communicate and ensure correct implementation of guidelines for vehicle pricing policy
Monitor market price developments of competitors in the vehicles business
Carry out analyses of the competition/benchmarking
Carry out analyses and evaluate trends and market developments
Monitor the local automobile market new car sales.
Ensure development of the sales performance and market share
Carry out and evaluate sales promotion measures
Manage appropriate presentation of the products according to MB standards
Manage demonstration vehicles and display vehicles are in top condition
Manage correct presentation of car accessories
Assign customer groups and/or market areas to the respective Sales staff
Establish and develop contacts with VIP and major customers

3. Human Resources

Manage the optimal allocation of HR resources both in quantity and quality within the New cars sales team
Employ and develop sales staff
Manage sales team, demand and enable top performance
Motivate and develop sales team, supply guidance
Appraise sales staff and propose variable salary/bonus

4. Business Management and Controlling

Monitor sales staff and optimize sales turnover including accessories and services, market share, deal quality, i.e. retail discounting and cost of operation
Monitor and optimize performance of sales staff
Support sales team in exploitation of market potential

5. Operative Management

Manage consistent utilization of all customer contacts by sales staff
Ensure availability for sales staff and clarification of difficult customer cases (visibility in the showroom)
Manage effectiveness and efficiency of customer contact
Manage active presentation of products and services by sales staff
Manage the range of additional services (leasing, financing, service contracts, etc.) is available
Ensure optimal stock management
Indicate need for availability of model mix conforming to the market and its potential turnover rate
Indicate need for demonstration vehicles
Inform sales staff of the status of the ordering process on a regular base
Indicate need for vehicle presentation
Monitor vehicle orders and deliveries
Make decisions on questions regarding prices and conditions raised by sales staff
Involve in any necessary demands for payment
Negotiate and conclude fleet contracts
Ensure sales standards are met
Request information about returns lists from fleet business/leasing
Manage Mercedes-Benz accessories are correctly presented
Responsible for controlling and managing the cleaning of displayed vehicles.

6. Quality Management

Inform the Principal regarding product quality issues or concerns affecting customer satisfaction
Optimize the level of customer satisfaction in sales; identify issues and potential improvements
Manage effective complaints management and, if necessary, lead customer discussions to special cases

7. Information Management

Ensuring the sales literature, product brochures as well as process documentation and the required software is up to date, complete and available
Ensuring information from the headquarter is followed up, archived and made available
Monitoring reports in the media on the Mercedes-Benz brand and on competitors’ product
Actively passing on relevant information to employees
Guaranteeing specialist press material is available to sales staff

8. Sales Trainer

Responsible for training new sales staff on the brand, product, service, soft skills, ...
Ensuring the training program which Management had been trained, it must be retrained for all sales staffs.
Ensuring all sales staffs must qualify with standard requirement.

9. Networking

Network with fellow managers for optimal work efficiency and effectiveness
Close collaboration with Sales Manager Pre-Owned Cars on daily sales operation

Bachelor's degree
Good English skills
Minimum two years of sales experience in the automotive industry
Knowledge of the local car market, basic commercial and legal knowledge, sales techniques, finance and insurance tools
Product knowledge and presentation skills, competitor product and marketing-mix knowledge, local marketing tools

- Tháng 13

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