Sales Department Supervisor (Retail Industry)

Department Supervisor reports to the Department Manager. They lead and develop a group of Business Consultants to ensure Consultants to deliver the core services of advising retail excellence to staff with strong passion and enthusiasm. They also provide exceptional consultation to staff’ peer leaders on how to drive luxurious customer engagement with their team.

- Advise, consult staff on delivering exceptional customer experiences.
- Assist staff on how to engage with customers in a luxurious manner focusing on stock replenishment, promotion, merchandising display, product knowledge, customers services and customers feedback
- Assist staff on how to handle customers’ complaints
- Proactively provide inputs to Department Manager to come up with optimal proposals to advise staff on customers engagement enhancement including merchandising, promotion, stock replenishment and customer services
- Ensure the team of business consultants having clear goals and objectives which remain focused on the customer experience consultation to staff
- Supervise, coach and train Business Consultant team to consistently grow in skills, confidence and effectiveness in their roles.
- Celebrate best practices or success stories on customer engagement consultation
- Work with your Department Manager to identify future potential Department Supervisors and ensure development plans for this talent
- Work with the Department Manager to ensure corrective action is taken to improve unsatisfactory performance,
- Assist in the preparation and delivery performance appraisals providing relevant and specific feedback.
- For training sessions and materials used by you and your team, provide feedback on training effectiveness to Department Manager

- Bachelor Degree in Business Administration, Economics
- 3 years of sales experience in luxury retail or service industries, especially in wine
- Fluency in English. Can communicate in Chinese will be an advantage
- Strong leadership skills, motivate and coaching staff
- Strong interpersonal skills, solution based, energetic, team oriented,
- Ability to multi-task, composure under pressure, keen to learn.
- Professional in appearance, demeanor and language
- Be able to work well with people at various levels.
- Function as a resourceful and proactive team member.

- Lương, thưởng cạnh tranh, thưởng lễ tết, đầy đủ các chế độ bảo hiểm, khám sức khỏe định kì, du lịch
- Có hỗ trợ ăn trưa, nhà ở và xe đưa đón cho nhân viên tại Vân Đồn
- Được đào tạo chuyên môn và giao tiếp quốc tế, Thời gian làm việc: 5 ngày/ 1 tuần

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