Sales/ Customer Service (Must Have Japanese N3 or Chinese)

• Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, orders fulfillment.
• Provide responsive order management support including order entry, or expediting and shipment information to customers.
• Handle customer complaint
• Initiate and implement initiatives which improve customer service and responsiveness.
• Coordinate with other departments
• Partner with Inside Sales to assist in achieving sales goals.
• Champion customer needs and follows up on customer inquiries.
• Proactively communicate supply chain issues and provide alternatives.
• Coordinate with Logistics and Operations on capacity planning and scheduling.
• Communicate, implement and interpret customer service policies and procedures.

• Academic background: Bachelor’s degree
• have 1 -2 years experience Customer Service, Sales or related experience
• Strong written, verbal and telephone communication skills in Vietnamese & English,
• Must have Japanese N3 level or Chinese
• Strong presentation experience and skills.
• Understanding of applicable computer systems, such as Microsoft Office and function-specific software.

- Attractive package + quarterly bonus + 13th salary + Pay rise 1 time/ year
- Health care insurance
- Have Shuttle Bus from Ho Chi Minh

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