Sales and Customer Management Executive, Ho Chi Minh City

*Job Responsibilities

In this role, you will need to:
- Secure excellent sales results whilst ensuring a seamless customer experience in handling enquiries about our English language services
- Ensure a high quality, efficient and integrated pre- and post-sale customer management experience for all customers and students across all British Council services
- proactively engage with internal stakeholders to ensure KPIs and business needs are met.

For more information please see the Role profile.

The ideal candidate should have:
- an undergraduate degree and at least 2 years work experience in a B2C customer management and/or sales environment, preferable in Education sector.
- excellent communication and customer relation skills and sales techniques.

For further information please see Role Profile and British Council Generic Behaviours

*Employment Benefits
- Payband 4/H (From VND15,360,000 per month)
- 21 days of Annual Leave per annum, 15 days public holidays (combination of Vietnam and UK public holidays)
- Group Insurance Program including Personal Accident Insurance and Health Insurance for 24 hour/day for you and your family members (Eligible spouse and children only)
- Professional development opportunities

The British Council offers an international working environment and growth prospects for the future as part of a rapidly expanding organisation.

Startdate: as soon as possible
Closing Date: 17 November 2019 (23:59 UK time)

For more information about the role and to apply, please visit our jobs portal through this link: https://tinyurl.com/VIE-SCM-0004ext
(Please note that priority will be given to applicants who apply on our Jobs Portal)

The British Council is committed to equality, diversity and inclusion. We welcome applications from all sections of the community. We guarantee an interview to disabled candidates who meet the essential criteria.

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights.

All staff worldwide are required to ensure their behaviour is consistent with our policies.

The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989 and that every child matters - everywhere in the world. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.

- Bonus 13th salary and Performance bonus
- Health and Accident Insurance
- 21 days annual leave and 15 public holidays a year

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