Sales & Operations Director – Demo Power

I. General Statement of Duties:
- Lead and manage brand Activation/Demonstration/Event Business Unit, including sales & marketing, and operations.
- Be responsible for Revenue and Profit objectives and reports to the Country Managing Director.
- Build win/win relationship with Retailers, Marketers, Agencies and other stakeholders.

II. Duties and Responsibilities:
General
 - Lead and manage the brand activation and In-store Demonstration Business Unit, with focus on sales and operations to achieve business unit’s objectives
 - Pro actively contact clients at senior/mid management level to introduce Demo Power services and build relations
 - Lead the TQM approach to field operations and evaluate progress against the company’s goal of becoming a leading provider of field execution based operations.
 - Provide Field Operations report to the Management Committee which requires a sound working knowledge of the business objectives and strategies including the ability to understand the roles and responsibilities of the different reporting positions within Demo Power business unit.
 - In conjunction with Regional Operations project manager , on going development and implementation of Operations standards, best practices and evaluation processes, proactively identifying areas of opportunity and securing any necessary input/approvals from affected Demo Power and OMG internal departments and management personnel.
 - Regular meeting with key retailers to report on the business and introduce new services.
 - Performance of periodic Field Audits of in-store activity, providing specific feedback and clear direction to Operations Manager to ensure that programs are executed to meet or exceed client expectations – on a consistent basis.
 - Help management to prepares the Yearly annual operating plan based on the specific format and in cooperation with OMG finance director and managing director.

Sales & Marketing
 - Lead, manage and motivate the Account Team to deliver the target
 - Pro actively contact senior marketers of top customers to propose our services
 - Build and maintain strong customer relationships
 - Provide value-added marketing inputs and activation ideas for brand activation customers’ programs
 - Understand and assess customers’ needs and ensure proper and improved services meet their needs
 - Negotiate prices and credit terms with customers

People Management
 - Builds, leads, coaches and motivates Demo Power’s Field team – full time and part-time employees including the day-to-day management of Field Operations executives.
 - Oversees the effective completion of Demo’s Operations activities including training and development of subordinates, program management, complaint resolution and management of logistics related issues – exercising a strong Client Service orientation.
 - Performance management of subordinates as required through effective communication of expectations and regular feedback regarding performance.
 - Ensures the ongoing training of staff including the creation, implementation and documentation (procedure manuals) of new processes as required.
 - Development and implementation of Succession Plan for Field Operations executives and Regional Field executives including identification and development of own replacement.

Leadership
 - Establishes a vision for the Field Operations Team, providing a clear sense of direction with regards to identified goals, objectives and operating principles.
 - Performs ongoing business strategic analysis.

Financial
 - Monitoring and adherence to Demo Power operating time and expense budget/expectations by leading the team to achieve bottom-line results including the effective cost management of direct and indirect Field Operations .

Miscellaneous
 - Pro active participation at Retailer and Client meetings
 - Participation in company projects and task forces as requested by Country Managing Director.

Core Competencies:
 Excellent Communication Skills – Verbal and Written with the Ability to Interact with Internal and External Customers
 Strong sales and presentation skills. Has relations with FMCG companies
 Decisive - Strong Problem Solving Skills
 Strong Interpersonal and People Management Skills – Team Player
 Strong Work Ethic and can Work Independently
 Sets Priorities
 Strong Sense of Urgency and Confidentiality
 Strong Budget Development and Management Skills
 Ability to take Ownership and be Accountable for High Quality Results
 Flexible – Ability to Adapt to a Changing Business Environment and Customer Needs/Direction
 Professional Presence, Appearance and Attitude


Qualifications:
 Bachelor’s Degree or Above (economics, MBA)
 Previous Senior Level Management Experience (5-7 Years)
 Previous Experience Managing an activation/demonstration/event company
 Previous Operations Management supervision Experience – Minimum Three (3) Years, e.g: in Marketing Services, Retail Industry
 Customer Service Oriented
 Sales & Marketing Sense
 Networked in the Local Community – Especially within FMCG Industry
 Knowledge of Vietnam Retail Trade Channels e.g: Structure, Policies and Procedures
 Good presentation skills
 Good command of English speaking and writing
 MS computer skills

- Monthly Basic Salary: Competitive
- Private insurance
- 13th month Salary

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