Sales Admin (Travel, Tourism, and Hotel Industries)

GENERAL INFORMATION
• Department: Sales & Marketing Department
• Employment type: Full time
• Reports to: DOSM
• Subordinate: None

PRINCIPAL RESPONSIBILITIES
• To take care of activities as assigned by Business Development Manager or Business Development Executive
• To closely follow up the sales leads to get them confirmed and finalized
• To update all databases, CRM and prepare reports
• To undertake administration and other office duties that leave the sales team free to focus on the busy business of selling.

MAJOR TASKS
• Processing new sales leads as per guideline from sales team
• Managing the correspondence between the sales team and internal & external clients
• Monitoring the customer accounts (database, contract tracking & updates in CRM)
• Issuing and following up on contract rates
• Making quotations for incentives or group bookings
• Providing data and reports to help the sales team
• Submitting a daily sales report including potential solutions to improve the sales performance
• Filing documents and monitoring stocks of collaterals and other sales material
• Assisting with the organization of trade shows (domestic and international), international sales calls and related follow up
• Taking minutes of meetings as assigned by DOSM
• Supporting with paperwork, travel applications and delivery of goods to/from hotels
• Checking prices and contracts are up to date
• Reporting monthly sales results to the sales team
• Supporting the sales force with general operations to help reach the team’s objectives
• Taking phone calls from customers
• Communicating internally important feedback from customers
• Processing staff timesheets
• Dealing with and responding to high volumes of emails
• Other duties as may be assigned by the DOSM/BDM

WORKING CONDITIONS
• Working hour: 8:30am – 5:30pm from Monday to Friday
• Working location: Ho Chi Minh City
• Travelling within the country/region, if required

WHAT WE OFFER
• A competitive salary package with monthly incentive rewards and annual bonus
• Health Care and Personal Accident Insurance 24/24
• Product inspection trips and annual company trip
• 16 days annual leave, 12 days sick leave
• Training courses with great career development opportunities
• Social club with monthly in/out of office activities
• Annual staff party and company-wide team building days
• Summer vacation within Vietnam and Asian countries

JOB REQUIREMENTS
• Proactive and accepting job challenges
• Detail-oriented and good following up
• Team work player
• Confident, easy-going, independent and responsible person
• Fluent English in both speaking and writing, able to take minutes of meetings in English
• High organizational skills and ability to manage a number of projects at the same time
• Multi-task skills and ability to priorities his/her own workload
• Strong communication skills
• Well-versed in IT skills, for example, Microsoft Office Suite and CRM systems
• University degree
• An administrative or sales background with at least 2-year relevant experiences

- A competitive compensation package including salary, allowance, bonus, paid holidays, paid vacations
- Premium Health Care and Personal Accident Insurance 24/24
- 16 days annual leave, 10 days sick leave

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