Room Division Manager

We are looking for a Room Division Manager to lead our team of Front Office Department, Room attendants, reservation and housekeeping; and ensure we provide excellent customer service. The responsibilities include organizing employee shifts, training and motivating team members and a good understanding of sanitation regulations and team management abilities.

*** Responsibilities:
• Being in charge of Front Office Department, Reservation and Housekeeping departments.
• Directed all operations and the management of team members within the reservation and housekeeping departments to include hiring, training, and scheduling of staff in addition to adhering to all operating standards.
• Monitored the cleanliness standards of areas serviced by the housekeeping department to include guest rooms and public spaces.
• Served as hotel administrator for all property management system needs.
• Implemented safety program and served as property safety leader.
• Ensured a consistent practice of reservation operations allowing for maximization of all house space.
• Motivated, coached and developed employees to ensure the highest level of guest satisfaction and labor productivity.
• Planning and managing the room and related area's operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals.
• Position is responsible for short and long-term planning and day-to-day operations of the room and related areas.
• Recommending the area's budget and manages expenses within approved budget constraints. The major areas of responsibility/ management include: reservation, guest services, and housekeeping.
• Resolving customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
• Taking initiative and act quickly to deliver projects in a professional manner.

• Proven FO management experience.
• Working knowledge of various computer software programs (MS Office, restaurant management software, POS).
• Ability to spot and resolve problems efficiently.
• Mastery in delegating multiple tasks.
• Communication and leadership skills.
• Ability to manage personnel and meet financial targets.
• Guest-oriented and service-minded.
• Diploma or degree in hospitality or related field.

- Attractive Salary
- Team building and Company trip

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