Risk Operations Analyst (Chargeback and Dispute)
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 119 lượt xem
Ngày cập nhật: 07/09/2019
Thông Tin Tuyển Dụng
Mô tả công việc
Functional
- Observe transactions to identify fraudulent activity such as BIN attack, account take over and similar other risks.
- Developing/build-up policies and procedures for chargeback and dispute resolution
- Researching, updating the rule, policy of International Card Organization, State Bank of Vietnam, the Local Bank and Other Authorities for handling chargeback and dispute.
- Synthesizing and making reports on chargeback and dispute resolution.
- Studying, analyzing the cases of chargeback related fraud
People
- Following, controlling the timeline of chargeback and dispute cases to ensure timely and ensure Moca’s right depend on chargeback/dispute policy
- Assure that the team addresses all relevant issues within our grab standard policy
- Participating in task/projects as assigned by leaders/managers
Customer
- Counseling, professional training, answering questions related to chargeback and dispute operations and procedures.
Financial
- To reduce fraud and chargeback losses within the department by reporting significant fraud patterns.
- Observe transactions to identify fraudulent activity such as BIN attack, account take over and similar other risks.
- Developing/build-up policies and procedures for chargeback and dispute resolution
- Researching, updating the rule, policy of International Card Organization, State Bank of Vietnam, the Local Bank and Other Authorities for handling chargeback and dispute.
- Synthesizing and making reports on chargeback and dispute resolution.
- Studying, analyzing the cases of chargeback related fraud
People
- Following, controlling the timeline of chargeback and dispute cases to ensure timely and ensure Moca’s right depend on chargeback/dispute policy
- Assure that the team addresses all relevant issues within our grab standard policy
- Participating in task/projects as assigned by leaders/managers
Customer
- Counseling, professional training, answering questions related to chargeback and dispute operations and procedures.
Financial
- To reduce fraud and chargeback losses within the department by reporting significant fraud patterns.
Yêu cầu ứng viên
- Excellent verbal and written communication in English
- Knowledge of credit/debit/prepaid card scheme rules and banking processes preferred.
- Good understanding of chargeback and dispute principles/rule for the international card (Visa/MasterCard/Amex/JCB/DinnerClub) and Vietnam local card.
- Solid knowledge of international/local bankcard operations, e-payment operations, processor and gateways, card networking, authorization and settlement.
- Preferably understanding of compliance and risk issues in card payment and e-payment.
Experience:
- Recognized experience in electronic payments and financial services.
- Leadership experience or potential, experience managing a small team is an added advantage.
- Candidates with experiences in banks/financial institutions are preferable.
- Problem-solving, positive and constructive attitude is a must.
- Comfort in dealing with ambiguity and operating in fast-changing, unstructured environments.
1. OTHER NOTES:
- Working hours: Monday to Friday
- MOCA is Grab's e-payment strategic partner in Vietnam
- Young and dynamic working environment
- Benefit:
+ 14 days annual leaves
+ Complete 13th-month salary, Performance Bonus (2 times/ year)
+ Generali health insurance
- Teambuilding; other training courses (English/management skill/soft skill…);
- Great-equipped facilities with Laptop and MacBook for developer.
- Salary:
+ Competitive salary
+ Annual salary review:1 times/year
+ Performance assessment: 2 times/year
- Knowledge of credit/debit/prepaid card scheme rules and banking processes preferred.
- Good understanding of chargeback and dispute principles/rule for the international card (Visa/MasterCard/Amex/JCB/DinnerClub) and Vietnam local card.
- Solid knowledge of international/local bankcard operations, e-payment operations, processor and gateways, card networking, authorization and settlement.
- Preferably understanding of compliance and risk issues in card payment and e-payment.
Experience:
- Recognized experience in electronic payments and financial services.
- Leadership experience or potential, experience managing a small team is an added advantage.
- Candidates with experiences in banks/financial institutions are preferable.
- Problem-solving, positive and constructive attitude is a must.
- Comfort in dealing with ambiguity and operating in fast-changing, unstructured environments.
1. OTHER NOTES:
- Working hours: Monday to Friday
- MOCA is Grab's e-payment strategic partner in Vietnam
- Young and dynamic working environment
- Benefit:
+ 14 days annual leaves
+ Complete 13th-month salary, Performance Bonus (2 times/ year)
+ Generali health insurance
- Teambuilding; other training courses (English/management skill/soft skill…);
- Great-equipped facilities with Laptop and MacBook for developer.
- Salary:
+ Competitive salary
+ Annual salary review:1 times/year
+ Performance assessment: 2 times/year
Quyền lợi được hưởng
- Competitive salary and bonus
- 14 days annual leaves
- Generali health insurance
- 14 days annual leaves
- Generali health insurance
Cách thức ứng tuyển
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Giới thiệu về công ty
CÔNG TY CỔ PHẦN CÔNG NGHỆ VÀ DỊCH VỤ MOCA
Hapulico Center Building - 01 Nguyễn Huy Tưởng - Thanh Xuân - Hà Nội
Người liên hệ: Moca Hr Dept
Hapulico Center Building - 01 Nguyễn Huy Tưởng - Thanh Xuân - Hà Nội
Người liên hệ: Moca Hr Dept
Moca is a leading digital payment service provider in Vietnam. Having been licensed by the State Bank of Vietnam since early 2016, Moca has now partnered with a dozen leading banks, including ACB, BIDV, Sacombank, Vietcombank, Vietinbank, VPBank... Its patented products pioneered the increasingly popular QR code mobile payment method ...Chi tiết
Moca is a leading digital payment service provider in Vietnam. Having been licensed by the State Bank of Vietnam since early 2016, Moca has now partnered with a dozen leading banks, including ACB, BIDV, Sacombank, Vietcombank, Vietinbank, VPBank... Its patented products pioneered the increasingly popular QR code mobile payment method and have gained acceptance at chains such as McDonald’s, 7-Eleven, as well as SME and micro retailers. With its full-featured digital payment platform, Moca aims to bring cashless payment to everyday life in Vietnam. Moca founders and team bring together many years of working experience from Microsoft, Google and leading banks in Vietnam. As a Moca team member, you will be working with one of the strongest, most balanced and dynamic Fintech teams in Vietnam today. From mid 2018, Moca joins a strategic and exclusive partnership with Grab - a leading ride hailing and consumer digital platform. Join us to help make cashless payment happen in Vietnam. Apply now! Ẩn chi tiết
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CÔNG TY CỔ PHẦN CÔNG NGHỆ VÀ DỊCH VỤ MOCA
Địa chỉ: Hapulico Center Building - 01 Nguyễn Huy Tưởng - Thanh Xuân - Hà Nội
Quy mô: 25-99 nhân viên
Việc làm tương tự
Risk Operations Analyst (Chargeback and Dispute)
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ