Risk Management Manager

Job Purpose Summary
The Job holder is responsible to identify, assess, mitigate, report and monitor operational risk (including fraud risk), reputational risk, compliance/ regulatory risk, strategic risk, funding liquidity risk, information & cyber security across SmartPay in accordance with regional risk and fraud policies and procedures.

Operational Risk Management:
• Act as a second line of defense to proactively manage the risk and loss. The risk comprises operational risk, reputational risk, compliance / regulatory risk, strategic risk, funding liquidity risk, information & cyber security risk.
• Provide constructive feedback to Risk & Fraud team on improvement to risk framework, policy and procedures.
• Work closely with all relative departments to design and develop Risk and Control Self Assessment (RCSA) as well as to set Key Risk Indicator (KRI), Key Control Indicator (KCI) and its tolerance level.
• Ensure periodic RCSA testing as well as KRI & KCI collection and retaining evidence thereof within timeliness to assess the proper functioning and adequacy of existing controls.
• Accurately, completely and timely record operational errors that result in financial losses, gains and near miss.
• Propose control improvements, enhancements and simplifications where appropriate.
• Coordinate with compliance / internal and external audits to solve regulatory / audit findings, track aging, periodic follow up to ensure that all findings are remediated by committed timeliness and that the actual root cause are being addressed.
• Socialize significant risk & loss events as well as audit & regulatory findings and conduct lessons learned to create awareness.
• Support to manage the end to end country risk management committee process ensuring high quality risk dashboards are circulated to the committee members and minutes are drafted on a timely basis with all actions clearly documented and proactively followed up.

Payment Risk Management:
• Support to stablish and develop fraud policy and procedures in line with business strategy and ensure they are well documented, understood and implemented.
• Take active role in fraud assessments of new products, significant changes on the existing processes where fraud risk exposure might be concerned.
• Set fraud detection screening mechanism to spot suspicious transaction.
• Ensure ongoing transaction monitoring and suspicious activities identification using the fraud monitoring tools and system to assess the risk of fraud, misuse and abuse and act when fraud is discovered to prevent further loss.
• Consistently monitor and identify fraud patterns and fraud trends by contributing to the development of improved fraud management system, processes, policies and procedures.
• Ensure proper internal / external fraud investigation, review the drafted investigation report submitted by the team members and provide information (if necessary) to the police, legal and other law enforcement agencies in respect of fraud cases.
• Ensure fraud performance is within established benchmarks and country level losses.

AML management:
• Build system related to KYC customer and monitoring AML suspicious transations.
• Ensure conducting (in accordance with policies and procedures) the due diligence investigations for AML high risk discovered by KYC system.
• Review new products or services launch and assure that comply with AML policy and procedures.
• Ensure conducting ongoing/periodic reporting to Operation Director and High level Authorization.

Overal Management:
• Advice Operation Director on developing Risk Management Plan annually.
• Develop Risk Management report on the planning implementation to Operation Director weekly/ monthly/quarterly/ annually.
• Play a subordinate role in recruiting staff.
• Carry out training to employees and partner agents on risk management related.
• Control and evaluate staff in KRA conducting.

Any other tasks as assigned by line manager.

Education/Qualification
Bachelor degree or above

Experience
• Combined minimum of 4+ years' higher education and/or related work experience including a minimum of 3 years' experience in one or more of the following: fraud, Bank Secrecy Act, anti-money laundering, investigations of financial crimes transactions or policy violations, risk management, or compliance; or a BS/BA degree or higher in applied sciences, mathematics, statistics, economics, finance.

Special Skills
• Knowledge and experience working with pertinent operating system and software.
• Proficient with Microsoft Office (especially Excel and Word).
• Numerically literate, comfortable working with numbers, making sense of metrics and processing figures with spreadsheets.
• Proven ability to work collaboratively with others.
• Excellent communication and time management skills

Certification/Licensing Requirements
Good in Microsoft (Word, Excel, Powerpoint, Visio,…)

Competency Requirements
Competencies
(Please select the relevant functional competencies & its level, that are considered necessary to perform this job effectively)
Planning
Problem Solving
Detail Oriented
Leadership (if applicable)

Functional (please select a min of 3 but maximum of 5)
Strong Interpersonal
Organizational
Strong facilitation

- Paid leave
- canteen
- Team Acivities

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