Risk Management Assistant Manager

Manages the management of active cases involving transaction and non-transaction fraud. Oversees the fact gathering and investigation process and advises on actions for resolution to ensure Service Level Agreements are maintained. Collaborates with legal and other business units and relevant government agencies as necessary in the development of policies, programs and other efforts designed to detect, identify and resolve fraudulent activity. Works with various departments to develop and implement tools and process improvements to enhance efficiency and effectiveness identifying fraud. Researches, selects, and manages the software programs utilized in research efforts to review and analyze transactions and customer records in search of fraudulent activities.

- Monitors work queues, assigns daily work and verifies completion to achieve service level standards. Adjusts daily staffing work plans to meet business needs as changes occur. Adjusts staff schedules to effectively manage volumes. Communicates policies/procedures to limit financial risk & improve productivity. Manages escalated Customer issues that are not resolved at the executive level.
- Assists with setting fraud detection mechanism for Customers’ both financial and non-financial behaviors.
- Assists with implementing anti-fraud processes to prevent fraudulent payments, transactions, and account registrations. Monitors data and patterns to keep fraud losses within standards.
- Oversees the fact gathering and investigation process and advises on actions for resolution while working to ensure Service Level Agreements are maintained.
- Coaches team members to achieve individual goals. Monitors team member attendance and adherence and provides feedback as required. Monitors, evaluates and reports daily team and individual performance statistics to train and coach employees. Rewards team member performance or takes corrective action as needed.
- Takes active role in fraud assessments of new products, significant changes on the existing processes where fraud risk exposure might be concerned.
- Ensures proper internal / external fraud investigation, review the drafted investigation report submitted by the team members and provide information (if necessary) to the police, legal and other law enforcement agencies in respect of fraud cases.
- Not an exhaustive list; other duties as assigned.

• Experience
- Minimum 5 years experiences in risk and fraud management in banking or financial technology business.
- Solid experience or understanding of banking products (card, mobile banking, etc.) or digital wallet product.
Preferred Qualifications
- Professional experience in fraud and leadership to effectively lead a team.
Certification/Licensing Requirements
Professional certifications (FRM, CIA, CPA, CFE, etc.) would be a plus.

- 13th payment
- Bao Viet Premium Insurance
- Elite Book

Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp