Retailer Vertical – Manager

***Job Summary:
Manage a group of modern trade retailer accounts; drive the cooperation with assigned retailers by ensuring delivery of service & solution recommendation in order to achieve the company’s financial objectives and other operational performance indicators.

- Client Servicing
 Drive commercial activities independently or in conjunction with senior in terms of preparation and delivery of proposal and credentials
 Responsibility of expanding our scope of influence with clients across a wider range of products and with greater depth of involvement
 Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews
 Provide product solutions and benefits to client business issues / opportunities by developing strategic initiatives for each client
 Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards
 Build and maintain good relationships with the identified key persons within client organization
 Attend client planning meetings and contribute by providing Nielsen insights and solutions to the client’s business needs
 Recruit new retailers for data collaboration in Modern Trade enhancement plan
 Assist in ensuring adherence to the approved company policies on business conduct / ethics when servicing clients
 Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management

- Team development & technical;
 Manage a team of 01 sr.exec/executive & 01 trainee
 Ensure team members are trained to handle client requirements
 Maintain an accurate and up-to-date knowledge on research techniques and applications
 Provide value-added analyses and respond to special requests
 Manage data quality issues by overseeing data inquiry process
 Recommend improvements in work processes within area of responsibility

- Financial Management
 Contribute to overall team plan by generating revenue and/or cost savings ideas
 Ensure continuous market scoping initiatives and release of business proposals to targeted client are pursued to ensure adequate supply of business prospects are in the pipeline

- Organizational Management and Development
 Ensure alignment of operating systems and processes that will enable the business unit to achieve the overall business objectives
 Work across functional business units to support organizational initiatives and business needs
 Promote inter-departmental and inter-divisional communications and teamwork

-*Typical Position Pre-requisites:
 BA / BS Required (MBA desirable)
 Above 02 years of experience in Market Research or Modern Trade Retailer or Marketing Consulting Firm
 Working experience in category management, modern trade channel development, business development are preferable
 Project management experience
 Effective writing skills

*Job Dimensions with Behaviors Indicators:
- Client Relationship / Management
Proactively develops client relationships by making efforts to listen to and understand the client; anticipating and providing solutions to client needs; giving high priority to client satisfaction
 Build trust with Retailer to enhance the current relation and to recruit new modern trade retailers to collaborate with Nielsen
 Be able to reach and interact with C-Suite level contacts
 Understand Retailers needs and strategies
 Acknowledges both internal and external clients
 Is especially helpful when client is going through a critical period (e.g. gives client a mobile phone number or other means of easy access or may spend extra time at the client's location)
 Makes concrete attempts to add value to the clients
 Attends client relationship building activities with an understanding of purpose
 Sends useful information to clients before they request it
 Seeks information about the real, underlying needs of the client, beyond those expressed initially and matches these to available (or customized) products and services
 Makes a great effort to help or serve others
 Proactively asks client on progress of known or intended marketing activities, e.g. new product launches, ad or promotional campaign effectiveness

-Influencing & Persuading
Uses appropriate interpersonal styles and methods to inspire and guide individuals toward goal achievement
 Intends to have a specific effect or impact
 Adapts a presentation or discussion to appeal to the audience's level and interests
 Utilizes the "consultative selling" process in areas of responsibility
 Anticipates the effect of an action or other detail on other individuals as well as overall impact to the organization
 Understands and may use informal structures (identifies key players, decision-makers, etc) to positively influence results
 Recognizes and uses the corporate culture and the language etc. that will be best heard

- Initiative
Proactively attempting to influence events to achieve goals; self-starting rather than accepting passively; taking action to achieve goals beyond what is required
 Generates ideas for improvements
 Challenges status quo
 Creates opportunities or minimizes potential problems by a unique extra effort (new program, special initiatives or projects, etc) occurring within a reasonable time frame
 Seeks opportunities for self improvement
 Completes work outside scope of role
 Starts and carries through new projects
 Takes appropriate risks

- Personal Effectiveness
Individual’s maturity in relation to others and to work which controls the effectiveness of the individual’s performance when dealing with immediate environment pressures and difficulties
 Resists the temptation to engage in inappropriate involvement or impulsive behavior
 Uses stress management techniques to control response and maintain productivity level
 Controls strong emotions or other stress and takes action to respond constructively to the source of problems
 Admits own mistakes to others and acts to correct problems
 Changes own behavior or approach to suit the situation
 Aligns own activities and priorities to meet organizational needs

- People Management / Leadership
Using appropriate interpersonal styles and methods to inspire and guide individuals toward goal achievement by providing clear, behaviorally specific performance feedback, effective coaching / mentoring and developmental opportunities
 Reassures others after a setback. Gives negative feedback in a constructively critical and behavioral manner rather than personal terms
 Gives individualized suggestions for improvement
 Breaks difficult tasks into smaller components
 Arranges appropriate and helpful assignments, formal training, or other experiences for the purpose of fostering the other person's learning and development
 Initiates setting performance standards, demands high level of performance delivery, drives quality results, utilizes and maximizes on the resources available
 Genuinely values others' input and expertise, is willing to learn from others (especially subordinates)
 Invites and involves members of a group to contribute to a process

- Practical Intelligence
Individual’s working to come to an understanding of a situation, task, problem, opportunity or a body of knowledge and the motivation to expand, use and distribute work-related knowledge to others
 Provides professional or management services (e.g. designs and implements formal programs)
 Analyzes relationships among several parts of a problem or situation
 Breaks down a complex task into manageable parts in a systemic way; generally anticipates obstacles and thinks ahead about next steps
 Applies knowledge of past discrepancies, trends and relationships to look at different situations
 Offers personal expertise to improve performance, or resolve others' technical problems
 Makes major efforts to acquire new skills and knowledge
 Analyses and interprets financial information to ensure achievement of business targets and early identification of issues / crisis

- Premium healthcare plan
- Global training opportunities
- Company provided

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