Retail Supervisor for Children's Department - Giám Sát Bán Lẻ Ngành Hàng Trẻ Em
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 348 lượt xem
Ngày cập nhật: 03/10/2019
Thông Tin Tuyển Dụng
Mô tả công việc
DUTIES AND RESPONSIBILITIES
Sales Operation and Customer Service
1. Attend to customers individually, provide latest information and advice on fashion/ product trends, wardrobe-coordination, usage of products, etc. Practice complementary sale (i.e. recommend tie to go with shirt).
2. Keep up-to-date on store information and product knowledge to sell and promote merchandise and services of the company, employing a consistently high level of service.
3. Maintain and update data bank of regular customers, ensure effective and systematic customer data resource system. Know the customers by their names and their shopping interests.
4. Handle and resolve customers’ feedback/ complaints; feedback to manager(s) on customer’s comments.
5. Provide support in the following areas:
• Cashiering duties
• Stock control
• Housekeeping
• Merchandise display
• Security measures on the sales floor
• Market information, customer feedback to superiors
• Sales administrative procedures
Merchandising and Market Information
6. Receive and check merchandise for quantity, quality, sizes, price tags, etc.
7. Study and feedback on merchandise for quality, price line consistency, salability, delivery punctuality and reliability.
8. Display merchandise according to theme or concept from A&P Division.
9. Advice and feedback on display locations and fixtures to maximize visual impact; also, to feedback on point-of-sale, posters and publicity on the effectiveness of A&P programs.
Control of Stock Level
10. Conduct physical stock-take; check stock daily on the shelves and in the stock-room; replenish fast-moving stock, report on out-of-stocks, slow/fast moving stock; return damaged/ soiled merchandise.
11. Check price-tags
Staff Management
12. Provide OJT (Mentorship) and train retail staff and promoters on the following:
• Provision of quality service to customers
• Selling techniques and merchandise knowledge
• Behave according to business etiquettes and standards set by the company
• POS training
• Abide by company’s grooming standards
• Adhere to company policies, rules and regulations
13. Supervise retail staff and promoters to carry out their duties effectively and efficiently and to achieve sales, profit targets and control stock level.
14. Provide feedback to superior on staff performance.
Safety & Security
15. Monitor and control changing-room procedures.
16. Ensure that retail staff and promoters observe safety and security procedures.
17. Report any shoplifting case and/or suspicious characters to superior or security personnel.
Housekeeping
18. Ensure that sales area, showcases and fixtures are always clean and tidy; ensure that products on display are clean and tidy.
Administrative Procedures
19. Update and maintain records of VIPs, SKU, stock, etc.
20. Daily sales records.
21. Monitor/ check staff attendance against duty rosters.
22. Comply with the Company’s rules and regulations. Any act for bribes and the Company’s information leaking out is totally unacceptable.
23. Any other duties as and when assigned by the company.
Sales Operation and Customer Service
1. Attend to customers individually, provide latest information and advice on fashion/ product trends, wardrobe-coordination, usage of products, etc. Practice complementary sale (i.e. recommend tie to go with shirt).
2. Keep up-to-date on store information and product knowledge to sell and promote merchandise and services of the company, employing a consistently high level of service.
3. Maintain and update data bank of regular customers, ensure effective and systematic customer data resource system. Know the customers by their names and their shopping interests.
4. Handle and resolve customers’ feedback/ complaints; feedback to manager(s) on customer’s comments.
5. Provide support in the following areas:
• Cashiering duties
• Stock control
• Housekeeping
• Merchandise display
• Security measures on the sales floor
• Market information, customer feedback to superiors
• Sales administrative procedures
Merchandising and Market Information
6. Receive and check merchandise for quantity, quality, sizes, price tags, etc.
7. Study and feedback on merchandise for quality, price line consistency, salability, delivery punctuality and reliability.
8. Display merchandise according to theme or concept from A&P Division.
9. Advice and feedback on display locations and fixtures to maximize visual impact; also, to feedback on point-of-sale, posters and publicity on the effectiveness of A&P programs.
Control of Stock Level
10. Conduct physical stock-take; check stock daily on the shelves and in the stock-room; replenish fast-moving stock, report on out-of-stocks, slow/fast moving stock; return damaged/ soiled merchandise.
11. Check price-tags
Staff Management
12. Provide OJT (Mentorship) and train retail staff and promoters on the following:
• Provision of quality service to customers
• Selling techniques and merchandise knowledge
• Behave according to business etiquettes and standards set by the company
• POS training
• Abide by company’s grooming standards
• Adhere to company policies, rules and regulations
13. Supervise retail staff and promoters to carry out their duties effectively and efficiently and to achieve sales, profit targets and control stock level.
14. Provide feedback to superior on staff performance.
Safety & Security
15. Monitor and control changing-room procedures.
16. Ensure that retail staff and promoters observe safety and security procedures.
17. Report any shoplifting case and/or suspicious characters to superior or security personnel.
Housekeeping
18. Ensure that sales area, showcases and fixtures are always clean and tidy; ensure that products on display are clean and tidy.
Administrative Procedures
19. Update and maintain records of VIPs, SKU, stock, etc.
20. Daily sales records.
21. Monitor/ check staff attendance against duty rosters.
22. Comply with the Company’s rules and regulations. Any act for bribes and the Company’s information leaking out is totally unacceptable.
23. Any other duties as and when assigned by the company.
Yêu cầu ứng viên
REQUIREMENTS
• Bachelor Degree with related major;
• At least 03-year experience in Retail Business in which at least 01-year experience in the same position;
• Experience in working for MNC is favorable;
• Fluent in English for all skills: speaking, writing, listening & reading;
• Proficient in MS Office application (Word, Excel, Access, PowerPoint, Outlook);
• In-depth knowledge of the stores’ commodities;
• Strong problem solving skills;
• Hard working, trustworthy and teamwork spirit;
• Customer-oriented and good management ability;
• Being able to work on shift, weekends and public holidays when required;
• Bachelor Degree with related major;
• At least 03-year experience in Retail Business in which at least 01-year experience in the same position;
• Experience in working for MNC is favorable;
• Fluent in English for all skills: speaking, writing, listening & reading;
• Proficient in MS Office application (Word, Excel, Access, PowerPoint, Outlook);
• In-depth knowledge of the stores’ commodities;
• Strong problem solving skills;
• Hard working, trustworthy and teamwork spirit;
• Customer-oriented and good management ability;
• Being able to work on shift, weekends and public holidays when required;
Quyền lợi được hưởng
- 13th payment
- Premium Health care
- 12days Annual Leave
- Premium Health care
- 12days Annual Leave
Cách thức ứng tuyển
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Giới thiệu về công ty
TAKASHIMAYA VIETNAM
Saigon Centre, 65 Le Loi Str., Dist.1, HCMC
Người liên hệ: HR Dept
Saigon Centre, 65 Le Loi Str., Dist.1, HCMC
Người liên hệ: HR Dept
Takashimaya Vietnam 65 Le Loi Str., Dist 1, HCMC Since its founding as a used clothing store in Kyoto in 1831, Takashimaya has continued to tackle innovative approaches both within Japan and overseas, providing new values for each era's customers and society. Our history of constant innovation over 180 years ...Chi tiết
Takashimaya Vietnam 65 Le Loi Str., Dist 1, HCMC Since its founding as a used clothing store in Kyoto in 1831, Takashimaya has continued to tackle innovative approaches both within Japan and overseas, providing new values for each era's customers and society. Our history of constant innovation over 180 years remains our company's tradition, and forms our DNA. At present, Takashimaya has 20 department stores in Japan, with three more in Singapore, Shanghai, and Taipei. With these as our core, our Group carries out a range of businesses that include development and contract & design. Our developer business in particular is positioned as our second core business, after department stores, with active promotion of shopping centers (SC) both in Japan and overseas, with a focus on Toshin Development, one of our Group companies. We are promoting overseas strategies along the two axes of China and ASEAN as venues for further growth, and we are moving ahead with our plan to open a store in Vietnam in 2016. Our company has categorized and organized art and historical materials dating back to its foundation, which are held in the Takashimaya Historical Museum in Osaka. We call these materials the Takashimaya Archives, and view them as a management resource, and in this rapidly-changing age, in accordance with the phrase "onko-chishin," or "learning from the past," we share our basic values such as the Spirit of Challenge and Customers First, promoting the use of the Takashimaya Archives in future management and business activities. The Takashimaya Group desires to provide new value based on the spirit of tradition and innovation to all. Management Philosophy of Takashimaya Group "Putting People First" The Takashimaya Group contributes to society by valuing the spirit of believing in people, loving people, and serving people. Policies Service that remains in within the heart Creation of new lifestyles and cultures that open up the future Contributing to creating vibrant local communities Unceasing efforts to protect the global environment Activities trusted by the community. Corporate Message "New Yet Unchanging" We can renew ourselves because of our tradition. We shall maintain our soothing values rooted in the era. To retain unchanged that which we wish to keep, but be flexible enough to change with the times. Our heartfelt services remains unchangeable as we discover what we must change in order to please our customers, with all our staff as one mind. This is how Takashimaya evolves. Ẩn chi tiết
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TAKASHIMAYA VIETNAM
Địa chỉ: Saigon Centre, 65 Le Loi Str., Dist.1, HCMC
Quy mô: 100-499 nhân viên
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Retail Supervisor for Children's Department - Giám Sát Bán Lẻ Ngành Hàng Trẻ Em
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ