Retail Operations Manager

- Drives productivity and efficiency in store management across Brands in the Affiliate

- Develops and implements holistic retail SOPs across Brands

- Integrates SOPs with ROS

- Monitors performance through audits while driving a retail KPI-driven store managmenet mindset

- Partners with Retail HR to develop and deliver brand agnostic retail store education programs


Description

* Work with country GM and Brand management teams to drive standardization of retail operations policies and procedures for all freestanding stores and other points of sale. Keep a good balance between respecting global consistency and enabling local capability.

* Project manage the assigned programs to drive retail operations consistency and efficiency using PMP framework.

* Provide guidance to Brands on best practices in retail operations including back office operations and education.

* Conduct training sessions and workshops with each Brand at various levels (Brand managers, retail managers, field staff).

* Oversee the regular audit process of freestanding stores (and other POS) in the market to assess the level of store operations consistency and efficiency against standard SOPs

* Report findings and elaborate recommendations.

* Contribute to develop strategies to educate and build Retail Managers' capabilities in operating skills.

* Stay close with the Global Retail Channel team to ensure alignment of Global versus local strategies.

* Identify and share best practices from the industry/competitors, in collaboration with Brand and geographic retail leads

*

Contribute to develop and / or deploy relevant workshops locally.
* Actively participate in defining/setting retail operation processes in ROS program from the perspective of a process expert.


Profile

Qualifications

* Strong track record of driving excellent retail operations and building capabilities - developing, managing, training, and measuring retail policy and procedure programs for a sizable business / market

* Knowledge of retail operations and strategy in the Region

* Able to comprehend and provide inputs into business strategies

* Experience in luxury / prestige beauty industries

* Excellent oral/written communication and presentation skills. At least one Regional language is highly advantageous

* Experience working with Retail Point of Sale (POS) systems / platforms

Communication and Influence

* Able to confidently communicate with leaders in various levels: Affiliates, Regional and Global

* Able to drive changes by influencing, inspiring, teaching, and collaborating

* Proactive self-starter who also enjoys being part of a team

* Ability to manage self and others to effective project timelines

* Effective working with people from different cultures and backgrounds


Job Offer

- Competitive package

- Grooming allowance

- Performance bonus


To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Trang Tran on +84 28 6284 8293

Work with country GM and Brand management teams to drive standardization of retail operations policies and procedures for all freestanding stores and other points of sale. Keep a good balance between respecting global consistency and enabling local capability.

*Project manage the assigned programs to drive retail operations consistency and efficiency using PMP framework.

*Provide guidance to Brands on best practices in retail operations including back office operations and education.

*Conduct training sessions and workshops with each Brand at various levels (Brand managers, retail managers, field staff).

*Oversee the regular audit process of freestanding stores (and other POS) in the market to assess the level of store operations consistency and efficiency against standard SOPs

*Report findings and elaborate recommendations.

*Contribute to develop strategies to educate and build Retail Managers' capabilities in operating skills.

*Stay close with the Global Retail Channel team to ensure alignment of Global versus local strategies.

*Identify and share best practices from the industry/competitors, in collaboration with Brand and geographic retail leads

*Contribute to develop and / or deploy relevant workshops locally.

*Actively participate in defining/setting retail operation processes in ROS program from the perspective of a process expert.

- Performance bonus
- Healthcare
- Grooming allowances

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