Retail Operations Executive

RETAIL MANAGEMENT:

• Recruit, manage & motivate sales staff (CEOs) to have team spirit and be goal driven in order to achieve sales target
• Calculate & track monthly CEO commission / incentive and propose recognition program to improve sales performance
• Daily follow up with sales staff to ensure target achievement by day and MTD
• Monitoring weekly staff duty roster & job performance
• Organize monthly/ weekly CEO meeting, follow up target and propose action plan
• Conduct regular counter visits and ensure the development of CEOs through regular coaching and appraisals
• Supervise and execute marketing program and promotional activities formulated by Marketing team
• Implement and follow up CRM program
• Ensure retail excellence in accordance to brand guidelines through store fit out, customer service, VM and other operations
• Pro-active in providing activities or action plan to attract customers to counters for sales achievement
• Managing relationship with department stores operations personnel to facilitate smooth implementation of required work processes
• Reporting:
• Weekly report on sales by counter, by CEO, by KPIs (APT, UPT)/ key launches or animated products
• Monthly report on sales by counter, by CEO, by KPIs (APT, UPT)/ key launches or animated products
• Communicate competition’s marketing activity to management

OPERATIONAL MANAGEMENT:

• Process stock allocation: process bi-weekly order of selling products & POSM for all counters
• Process stock transfer among counters (if any)
• Ensure stock level at all counters as per guideline to support for sales achievement
• Track & control tester & GWP using at each counter. Provide monthly report of using
• Responsible for stocks management at counters to deliver correct stock balances at month / year end as per inventory report from Accounting
• Supervise to get monthly inventory report with batch codes from all counters
• Arrange all payment requests related to counter spending
• Submit monthly attendance record & commission calculation for all CEOs
• Responsible for yearly uniform outfit changing
• Prepare stocks & manage staff in private sale event with the support from MKT
• Assist in other operation jobs of the stores: stationary ordering, counter fixing,…

PERFUMERIES & CORPORATE SALES

• Service existing perfumeries: get order, process their orders, follow up payment. Then coordinate with warehouse person to deliver stock to perfumeries
• Strengthen existing relationship with current perfumeries & recruit new potential perfumeries
• Negotiating with perfumeries to gain space and improve locations, quality of display, store interior.
• Spearhead programs & joint co-operations for Corporate Sales channel to improve sales contribution of this segment
• Manage all operational matters regards to smooth facilitation of Corporate Sales programs

Experience:
• 3-5 years of working experience
• Prior experience in retail operation would be a plus
• Good supervision skill; Self-starter and independent
• Strong team player with the ability to work in a fast-paced, dynamic environment
• Resourceful with a positive can-do attitude
Education:
• Bachelor Degree holder
• Proficient in MS Word, Excel and PowerPoint

- Salary range is 800-1000USD with competitive benefits

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