Retail Manager

Overall purpose of the job: The Retail Manager has full P&L accountability and responsibility for the entire retail business unit of the company, and leads all employees across different functions in this business unit. As the retail shops are an integral part of our F&B operations, the Retail Manager works closely with F&B Operations Manager and his/her restaurant managers to ensure seamless operations and customer experience. The mission for the Retail Manager is to continue the growth of the retail business unit year on year, while maintaining the essence of the L’Usine brand identity as well as standing as the leading multi-brand concept store in the city.

Key Results Area

1. Financial

Increase foot traffic, conversion rate, average basket size

Monitor and maintain sell through rate within target

2. Customer

Serve as the primary contact for VIP customers and all escalation of customer complaints and to immediately carry out service recovery

To train sales staff on product knowledge, selling techniques and overall customer service steps, including how to deal with difficult situations

3. People

Attract, build and retain talent

Coach, mentor and lead an effective retail team

Identify potential leader and successors

Conduct performance reviews of direct reports

4. Update/develop SOPs including store visual merchandising guidelines

5. Discover New Brands/ Events/ Partnerships/ Marketing

Find new CDG, new Rag & Bone, new local brands

Develop and drive in-house lifestyle range namely kitchen, home, pantry

Organize 1 event/quarter – book, art, charity, fashion (new brand launch or sales)

Partnerships 1 tie-up/month – (examples: using our space for various purposes such as floral arrangement classes, monthly meet up space for local fashion designers/bloggers/photographers, etc.)

Marketing – work with marketing department to develop online and offline strategy and plan including content and communications

Bachelor degree in any of the following: business administration, economics, or finance

5 – 8 years’ experience in retail industry

Fluent in both verbal and written English

Strong team leading skills

Experience of managing budgets

Ability to effectively priorities and execute tasks in a high-pressure environment

Honest, hands-on, open-minded, friendly and leadership skill

- December bonus + performance bonus
- Laptop
- Discount for all services

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