Resort Assistant Manager

• Perform Brand’s Services behaviors in daily operation basic towards the guests
• Driving to deliver Luxury Experiences to guests, to achieve Heartbeat target
• Responsible for all aspects of hotel operation affecting guest stay
• Handle guest complaints and refer them as necessary
• Problem Resolution to 100% Guest satisfaction
• Implement effective communication of guest feedback with all Front Office staff ensuring quality customer service at all times.
• Maintain a high profile in the Resort Lobby at all times.
• Inspect frequently for cleanliness and orderliness, the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrival
• Greet all guests personally as per the Resort Welcome standard and ensure all aspects of guest stay is enjoyable
• Liaise with other departments and necessary outside contracts to ensure excellent service delivery
• Oversee maintenance of efficient repeat guest history system
• Approve upgrades and special amenities in absence of manager
• Overall responsible for ensuring and maintaining the entire range of services offered for front of the house areas includes all Guest Services staff, Butlers, Buggy & Bell Services, Concierge and driver team with the aim to maximum guest satisfaction

• Communication skills (in both English and Vietnamese) are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the resort, the brand and the Company.
• Good writing skills
• Proficient in the use of Microsoft Office
• Problem solving and organizational abilities
• Proficient in the use of Microsoft Office
• Problem solving and organizational abilities Qualifications
• Minimum 2 years experience preferably in a hotel of similar size and complexity and including supervisory experience or training or an equivalent combination of education and experience.

- Competitive salary and benefits
- IHG Training
- Shuttle bus, duty meal and laundry uniform are provided

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