Reservations Supervisor
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 96 lượt xem
Ngày cập nhật: 25/02/2019
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Trưởng nhóm
Ngành nghề: Hành chính/Văn phòng, Giáo dục/Đào tạo, Hàng không
Mô tả công việc
CONDITIONS (hours etc): 8.30am to 5.30 pm from Mon - Fri (44 hrs per week) and 8.30am-12.30pm Saturday
PURPOSE AND SCOPE OF ROLE
The role of the Reservations Supervisor is to manage and monitor all reservation activities in the reservation department including but not limited to: occupancy and allotment management, reservation team/organisation and workflow management, quality control of our reservations, management of our reservation systems and its continuous development/updating.
Tasks:
- Lead and manage the reservation team to balance workload from all distribution channels and maximize productivity and conversion.
- Monitor and manage occupancy budgets and inventory, allocations and materializations across the sales channels in a forward planning
- Management of the property management and be in control that information and data are fully accurate at all times
- Manage & Oversee online sales platforms (OTA) as well as the company’s online booking platform
- Be on top of the daily processes and monitor and ensure quality response to all clients
- Continuous team training to improve the department and develop new ideas
Reporting:
• Responsible for accurate recording and reporting weekly and monthly
• Alert to HOD/Director pro-actively discrepancies between budget/targets/actuals on a forward approach
Continuous Improvement:
• Identify areas for continual improvement across Reservations and cross-functional for Operation & Sales topics
• Establishes good working relationship within the department and with other departments
PURPOSE AND SCOPE OF ROLE
The role of the Reservations Supervisor is to manage and monitor all reservation activities in the reservation department including but not limited to: occupancy and allotment management, reservation team/organisation and workflow management, quality control of our reservations, management of our reservation systems and its continuous development/updating.
Tasks:
- Lead and manage the reservation team to balance workload from all distribution channels and maximize productivity and conversion.
- Monitor and manage occupancy budgets and inventory, allocations and materializations across the sales channels in a forward planning
- Management of the property management and be in control that information and data are fully accurate at all times
- Manage & Oversee online sales platforms (OTA) as well as the company’s online booking platform
- Be on top of the daily processes and monitor and ensure quality response to all clients
- Continuous team training to improve the department and develop new ideas
Reporting:
• Responsible for accurate recording and reporting weekly and monthly
• Alert to HOD/Director pro-actively discrepancies between budget/targets/actuals on a forward approach
Continuous Improvement:
• Identify areas for continual improvement across Reservations and cross-functional for Operation & Sales topics
• Establishes good working relationship within the department and with other departments
Yêu cầu ứng viên
QUALIFICATIONS AND KNOWLEDGE
• Tertiary studies in tourism Hospitality, Economics or Business preferred
• Knowledge of tourism and international service standards
• Very organized and structure.
• Multi-tasking talented
EXPERIENCE
• Minimum 3 years working experience (in hospitality) in a leading role managing a reservation department
• Very good experience with PMS and OTA sales
• Experienced in the management of inventory and forward planning
• team management
SKILLS
• Excellent – Written and spoken English & Vietnamese
• Very good - reservation and/or inventory management
• Very Good – Communication and interpersonal skills
• Very Good - MS Office (EXCEL, Word, Outlook)
COMPETENCY LEVELS: 3-high / 1-low
Managing Performance: 3
Learning & development: 2
Teamwork: 3
Commitment: 3
Planning and Organizing: 3
Continuous Improvement: 2
Problem Solving and Decision Making: 3
Customer Focus: 3
Influencing: 1
Communicating: 3
SPECIAL REQUIREMENTS
• Flexibility to work overtime if requested
• Ability to work under pressure and be able to work multi-tasking
• Tertiary studies in tourism Hospitality, Economics or Business preferred
• Knowledge of tourism and international service standards
• Very organized and structure.
• Multi-tasking talented
EXPERIENCE
• Minimum 3 years working experience (in hospitality) in a leading role managing a reservation department
• Very good experience with PMS and OTA sales
• Experienced in the management of inventory and forward planning
• team management
SKILLS
• Excellent – Written and spoken English & Vietnamese
• Very good - reservation and/or inventory management
• Very Good – Communication and interpersonal skills
• Very Good - MS Office (EXCEL, Word, Outlook)
COMPETENCY LEVELS: 3-high / 1-low
Managing Performance: 3
Learning & development: 2
Teamwork: 3
Commitment: 3
Planning and Organizing: 3
Continuous Improvement: 2
Problem Solving and Decision Making: 3
Customer Focus: 3
Influencing: 1
Communicating: 3
SPECIAL REQUIREMENTS
• Flexibility to work overtime if requested
• Ability to work under pressure and be able to work multi-tasking
Quyền lợi được hưởng
- Company's Policy
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
HERITAGE LINE CO., LTD
Người liên hệ: Ms Trang Hoang
Người liên hệ: Ms Trang Hoang
Commencing operations in 2009, Heritage Line is a consummate Collector of classic river vessels. We design our ships to emulate the glories of a by-gone era in the areas we sail. Each is unique in it’s décor and setting. Each detail is painstakingly crafted to remake history. Authenticity, tradition, art ...Chi tiết
Commencing operations in 2009, Heritage Line is a consummate Collector of classic river vessels. We design our ships to emulate the glories of a by-gone era in the areas we sail. Each is unique in it’s décor and setting. Each detail is painstakingly crafted to remake history. Authenticity, tradition, art and exploration are the heart of our business. Heritage Line are Artisans, designing not only gorgeous ships, but are crafting the most memorable on-shore experiences with the right mix of comfort, adventure, luxury and tradition. This is our passion and we never stop creating. Heritage Line are veritable hosts who embrace you with unbridled warmth. They are personal but not intrusive. Where intimate bonds are created during your stay and friendships nourished. Our crew will welcome you on board with a warm welcome of Asian hospitality and bid you a fond farewell of a family Please find more information about us at: http://heritage-line.com/ Ẩn chi tiết
Bạn đang xem tin việc làm Reservations Supervisor trong ngành Hành chính/Văn phòng được tuyển dụng tại Hồ Chí Minh bởi HERITAGE LINE CO., LTD. HERITAGE LINE CO., LTD đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Reservations Supervisor cách đây lúc 08/08/2019 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
HERITAGE LINE CO., LTD
Địa chỉ:
Quy mô: 100-499 nhân viên
Việc làm tương tự
Reservations Supervisor
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ