Reservations Executive
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 143 lượt xem
Ngày cập nhật: 21/01/2019
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Nhân viên
Ngành nghề: Hành chính/Văn phòng, Hàng không, Khách sạn/Nhà hàng
Mô tả công việc
LOCATION: SAIGON
CONDITIONS (hours etc): 8.30am to 5.30 pm from Mon - Fri (44 hrs per week) and 8.30am-12.30pm Saturday
DIRECTLY REPORTING TO: Resa Supervisor & HOD (if required)
PURPOSE AND SCOPE OF ROLE:
The role of the Reservations Executive is to handle all activities pertaining to Reservations team in order to achieve highest occupancy target and maximize revenues.
Should closely liaise with sales team to maximize all efforts in the sales and reservation department for all vessels; and supports to improve reservations system management with pro-active development and ideas.
RESPONSIBILITIES:
Reservations:
• Manage incoming booking enquirers from re-sellers and consumers regards availability, tentative or firm booking
• Process booking confirmation and cancellations in our reservation system and update to booker.
• Communicate with all bookers within min. 24 hrs response time in professional business language
• Collect all needed guest/passenger data pro-actively from bookers and ensure correct data is managed and processes with minimize error on system and email communication
• Prepare passenger/guest manifest for operations
• Support on any last minute booking changes by pro-actively manage the reservation and take initiative to offer best solution for guest / booker
• Liaise and inform operation and suppliers for bookings of extra services
Occupancy Monitoring (Yield):
• Involve into cross selling and whenever possible offer alternatives to convert leads or enquirers
• Involve pro-actively supervisor or sales team whenever needed to seek support to convert bookings
• Ensure recording of needed data is fully accurate and on time to guaranteed status reports
Service Quality:
• Forward any kind of issues/problems or complaints received from booker (reseller or consumer) to supervisor for further processing
• Handle 24hrs reservation hotline on assignment periodically.
• Support and action that all information on reservation systems are up to date
• Ad-hoc duties as assigned by HOD
CONDITIONS (hours etc): 8.30am to 5.30 pm from Mon - Fri (44 hrs per week) and 8.30am-12.30pm Saturday
DIRECTLY REPORTING TO: Resa Supervisor & HOD (if required)
PURPOSE AND SCOPE OF ROLE:
The role of the Reservations Executive is to handle all activities pertaining to Reservations team in order to achieve highest occupancy target and maximize revenues.
Should closely liaise with sales team to maximize all efforts in the sales and reservation department for all vessels; and supports to improve reservations system management with pro-active development and ideas.
RESPONSIBILITIES:
Reservations:
• Manage incoming booking enquirers from re-sellers and consumers regards availability, tentative or firm booking
• Process booking confirmation and cancellations in our reservation system and update to booker.
• Communicate with all bookers within min. 24 hrs response time in professional business language
• Collect all needed guest/passenger data pro-actively from bookers and ensure correct data is managed and processes with minimize error on system and email communication
• Prepare passenger/guest manifest for operations
• Support on any last minute booking changes by pro-actively manage the reservation and take initiative to offer best solution for guest / booker
• Liaise and inform operation and suppliers for bookings of extra services
Occupancy Monitoring (Yield):
• Involve into cross selling and whenever possible offer alternatives to convert leads or enquirers
• Involve pro-actively supervisor or sales team whenever needed to seek support to convert bookings
• Ensure recording of needed data is fully accurate and on time to guaranteed status reports
Service Quality:
• Forward any kind of issues/problems or complaints received from booker (reseller or consumer) to supervisor for further processing
• Handle 24hrs reservation hotline on assignment periodically.
• Support and action that all information on reservation systems are up to date
• Ad-hoc duties as assigned by HOD
Yêu cầu ứng viên
QUALIFICATIONS AND KNOWLEDGE:
• Tertiary studies in tourism Hospitality, Economics or Business preferred
• Knowledge of tourism, geography, foreign cultures
EXPERIENCE:
• Minimum 1-2 years working experience in Travel Industry, in the reservation of hospitality
• Experience with reservation systems (Opera, Smile or others)
• Experience with online booking via OTA system.
SKILLS:
• Excellent – Written and spoken English
• Excellent – Written and spoken Vietnamese
• Very good - reservation and/or inventory management
• Very good – Excel
• Very Good – Communication and interpersonal skills
• Good - MS Office (Word, Outlook, Power point)
• Tertiary studies in tourism Hospitality, Economics or Business preferred
• Knowledge of tourism, geography, foreign cultures
EXPERIENCE:
• Minimum 1-2 years working experience in Travel Industry, in the reservation of hospitality
• Experience with reservation systems (Opera, Smile or others)
• Experience with online booking via OTA system.
SKILLS:
• Excellent – Written and spoken English
• Excellent – Written and spoken Vietnamese
• Very good - reservation and/or inventory management
• Very good – Excel
• Very Good – Communication and interpersonal skills
• Good - MS Office (Word, Outlook, Power point)
Quyền lợi được hưởng
- Company's Policy
Cách thức ứng tuyển
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Giới thiệu về công ty
HERITAGE LINE CO., LTD
Người liên hệ: Ms Trang Hoang
Người liên hệ: Ms Trang Hoang
Commencing operations in 2009, Heritage Line is a consummate Collector of classic river vessels. We design our ships to emulate the glories of a by-gone era in the areas we sail. Each is unique in it’s décor and setting. Each detail is painstakingly crafted to remake history. Authenticity, tradition, art ...Chi tiết
Commencing operations in 2009, Heritage Line is a consummate Collector of classic river vessels. We design our ships to emulate the glories of a by-gone era in the areas we sail. Each is unique in it’s décor and setting. Each detail is painstakingly crafted to remake history. Authenticity, tradition, art and exploration are the heart of our business. Heritage Line are Artisans, designing not only gorgeous ships, but are crafting the most memorable on-shore experiences with the right mix of comfort, adventure, luxury and tradition. This is our passion and we never stop creating. Heritage Line are veritable hosts who embrace you with unbridled warmth. They are personal but not intrusive. Where intimate bonds are created during your stay and friendships nourished. Our crew will welcome you on board with a warm welcome of Asian hospitality and bid you a fond farewell of a family Please find more information about us at: http://heritage-line.com/ Ẩn chi tiết
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HERITAGE LINE CO., LTD
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Quy mô: 100-499 nhân viên
Việc làm tương tự
Reservations Executive
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ