Reservations Executive

Sales & Reservations
• Respond to new business opportunities and enquiries in an accurate, appropriate and timely manner
• Ensure all bookings, passenger details, logistic information, internal notes and supplier notes updated on BRS in an accurate and timely manner
• Maintain thorough and up-to-date hard copied record for all bookings for easy access, filing and auditing purposes
• Secure allotment and negotiate best rates with local hotels and suppliers in conjunction with Purchasing and Operations
• Ensure accuracy and timeliness of monthly invoices to overseas agents and clients as well as payment collection in due time
• Follow up and reconcile any invoice discrepancies prior to handing over to the Accounts

Customer Services
• Provide timely and accurate information and excellent support to external customers (agents, suppliers and clients) as well as internal customers (BT offshore sales offices, operating offices, colleagues, tour leaders and guides)
• Service all internal and external inquiries professionally and efficiently within 24 hours or according to business needs
• Resolve customer service issues to customer’s satisfaction with appropriate corrective and preventive measures
• In conjunction with BT offshore sales offices and operating offices manage agent familiarization trips

Efficiency
• Implement business development initiatives to consistently improve trip profitability
• Suggest new or improved policies and processes to improve efficiency
• Follow approved policies and procedures
• Implement initiatives to reduce Cost of Goods Sold

• Graduate.
• Fluent in English and working Japanese skill.
• Good listening, reading and writing in English, Japanese will be advantage.
• Knowledge of Japan and its inbound travel market is a preferred
• Travel industry course and/or experience within travel industry.
• Computer skills including fluency in Microsoft Office.

OTHER SKILLS REQUIREMENTS & ATTRIBUTES
• Passion for travel Discova style.
• Outstanding sales skills.
• Excellent communication and writing skills.
• Excellent interpersonal skills across a variety of cultures.
• Excellent organizational and project management skills.
• High standards of customer service.
• Able to problem solve and make decisions consulting others as required.
• Able to work under pressure and juggle multiple tasks.
• Flexible and able to work with uncertainties and changing priorities.
• Able to work independently and with a team.
• High attention to detail.
• Willingness to travel to trade shows and business trips when required.
• Able to work flexibly including outside office hours when required.

- A competitive salary package with performance pay and annual bonus
- Training courses with great career development opportunities
- Educational trips and annual company trip

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