Reservation Supervisor

POSITION SUMMARY:
To supervise the operations of the Reservations Department during shift by assisting to co-ordinate operational plans to meet Hotel sales targets.

RESPONSIBILITIES:
- In absence of Manager, conducts shift briefings to ensure hotel activities and operational requirements are known.
- Sell the Wyndham Hotels Group products and services using up-selling and suggestive selling techniques.
- Promote the Hotel’s (and Wyndham generally) products and services.
- Maintain a high level of product and service knowledge about all WYNDHAM Hotels in your region
- Develop and maintain a regular pattern of sales calls.
- Prepare and execute action plans which increase reservation sales and associated business.
- Record and process reservations made by phone/fax/email.
- Accept wait list reservations.
- Process amendments to reservations such as extensions, early departures, etc.
- Manage “no show” reservations by investigation and recording of same.
- Record special billing arrangements for groups and conventions.
- Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval.
- Maintain knowledge of special rates/ offers/ promotions.
- Monitor reservation levels and inform Managers of current and future occupancy rates.
- Prepare reports as requested (i.e. to travel agents, business houses etc.).
- Prepare reservation sales reports.
- Work with superior on manpower planning and management needs.
- Work with superior in the preparation and management of the Department’s budget.
- Complete other tasks which assigned by the leader.

ABILITIES / KEY COMPETENCIES / SKILLS:
- Good communication skills.
- Problem solving, reasoning, motivating, organizational and training abilities.
- Proficient in the use of Microsoft Office.
- Sweet and caressing voice is required.

EDUCATION / CERTIFICATES / EXPERIENCE:
- Diploma or Vocational Certificate in Hotel Management, Business Administration, or related field.
- 2 years related experience or one year reservations/front office experience including supervisory experience, or an equivalent combination of education and experience.

- Salary Negotiate
- Competitive benefit
- Professional working environment

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