Reservation Manager

• Monitor the daily operations of reservations
• Control rooms inventory including allocation and reservations to areas of maximum yield and black out dates
• Develop and conduct rooms based marketing activities
• Track sales programs/promotions/advertising and provide feedback as necessary to relevant departments
• Track and establish pick up trends, occupancy history and market segment development to facilitate forecasting
• Monitor front office tracking of guest history data
• Create and maintain allotments
• Record and analyze guest questionnaires on a monthly basis
• Ensure accuracy of guest history and client profiles in Data Base
• Track market codes
• Load and maintain rates in reservation system, website
• Collate, maintain and distribute relevant information and data obtained from both existing sources (consultants, economic forecasters) and external sources
• Complete end of month sales report, prepare weekly sales strategy reports
• Conduct market research and analysis
• Monitor and evaluate contemporary sales and marketing initiatives and trends
• Monitor and evaluate economic, political and social issues/changes
• Report on competitor activity
• Chairs and conducts Sales Strategy meetings weekly or as directed by Regional Sales & Marketing Manager
• Participate in preparation of strategic plans for region
• Consider and comment on economic, political, social activity and trends which are likely to influence business outcomes
• Access and assess sales and marketing data
• Works with superior on manpower planning and management needs
• Works with superior in the preparation and management of the Department’s budget

*QUALIFICATION:
• Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

*SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
+ Required Skills:
• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Problem solving, reasoning, motivating, organizational and training abilities.
• Good writing skills
+ Qualifications:
• Bachelor’s degree in Hotel Management, Business Administration, or related field preferred.
+ Experience:
• 3 years related experience or two years reservations/front office experience including management experience, or an equivalent combination of education and experience

*Benefits:
- Attractive & competitive salary with high service charge.
- 02 months of probation with Full salary & Service charge
- Clear career development plan with many engaging training courses (local & international)
- Duty meal & Uniform provided by hotel.
- Annual helpful training courses (local & international)
- Wonderful working environment with professional team.
- Annual vacation, Annual health check, Insurance and other welfare as in Labor Law.

- Attractive & competitive salary with high service charge
- Annual vacation, Annual health check, Insurance and other welfare as in Labor Law
- Clear career development plan with many engaging training courses (local & international)

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