Reservation Manager

Mức lương: Thỏa thuận

Đã hết hạn nộp hồ sơ - 192 lượt xem

Ngày cập nhật: 20/12/2019

Thông Tin Tuyển Dụng

Hình thức làm việc: Toàn thời gian

Chức vụ: Trưởng nhóm

Ngành nghề: Quản lý điều hành, Kinh doanh/Bán hàng, Khách sạn/Nhà hàng

Giới tính:Không yêu cầu

Bằng cấp:Chưa cập nhật

Làm việc tại:Khánh Hòa


Mô tả công việc

• To assist the VP Revenue & Distribution in maximizing room revenues by keeping the Reservations team motivated and focused on yield.
• Manage staff in all aspects including training, monitoring, and performance management within Human Resources guidelines.
• Be completely knowledgeable with the room types, rate categories, special rates and promotions, VIP and guest types for all reservations. Maintain a good knowledge of guest room and suite layouts. Be completely familiar with the policies surrounding the procedures of making reservations. Ensure that the Reservations Agents are entering all reservations into the PMS computer with complete and accurate information.
• Sell hotel rooms and services with a concern for both profit and guest satisfaction. Ensure all reservation calls are handled professionally ensuring that average rate and REVPAR targets are being reached. Ensure that bed types and preferences are noted on the guest’s file. Monitor Reservations Agents to ensure professionalism with regards to handling of all calls and maximizing revenues. Spot-check reservation entries
• Give accurate confirmation and/or cancellation numbers to all callers placing and/or canceling reservations. Mail, fax, and/or e-mail confirmations and other correspondence when requested by the caller. Ensure that items not included in the room rates (i.e. taxes, parking, etc) and any special conditions are fully and clearly explained to the caller.
• Ensure Market segmentation is adhered to
• Monitor competitors availability and pricing on a daily basis
• Ensure Weekly Competitor Test calls are conducted and feedback findings to maintain competitive edge
• Analysis of Booking Patterns and Market Trends
• Assist in updating the hotel Sales and Marketing Plan
• Assist VP Revenue & Distribution with Data Analysis.
• Ensure that VP Revenue & Distribution is fully informed of all issues relating to Reservations and Revenue Management.
• Maintain a close working relationship with the Front Office, Revenue Management, and Sales departments. Ensure group bookings are updated in the PMS computer with full and correct information. Assist in monitoring rooming list deadlines and ensure that rooming lists are entered accurately with billing information set up correctly.
• Maintain an effective flow of communication within and from the Reservations Office to all other departments.
• Oversee the accurate filing of all reports, group bookings, reservation correspondence, etc. on a daily basis.
• Oversee par stocks for office supplies. Re-order supplies on an as-needed basis in order to achieve effective inventory and cost controls.
• Communicate and implement conversion targets set by Revenue Manager.
• Assist the sales team with performance analysis of the hotel’s top producing accounts
• Endeavor continuously to maximize hotel occupancy and REVPAR targets. Ensure that top clients are protected when the hotel is reaching a sold-out position.
• May be assigned other tasks or responsibilities as required or directed by Revenue Manager or Executive Committee.

Yêu cầu ứng viên

• At least Bachelor degree in any field
• At least 3 year experience in sales manager, reservation manager, negotiation techniques
• Strong in inter-personality and leadership skill
• Proficiency in English communication
• Strong in driving results

Quyền lợi được hưởng

- Health insurance and more based on company business’s performance
- Professional, dynamic working environment
- Competitive salary and bonus

Cách thức ứng tuyển

Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp

Giới thiệu về công ty

EASTIN GRAND HOTEL NHA TRANG
EASTIN GRAND HOTEL NHA TRANG
2 Nguyen Thi Minh Khai Street, Loc Tho Ward, Nha Trang City, Khanh Hoa Province, Vietnam
Eastin Grand Hotel Nha Trang, located in the heart of the beautiful Nha Trang along Vietnam's southern coastline, has 600 spacious, comfortable rooms and suites. The hotel offers 5-star luxury accommodation with excellent hospitality and provides conference rooms with state-of-the-art facilities and great dining experiences in our restaurants and bars. ...Chi tiết
Eastin Grand Hotel Nha Trang, located in the heart of the beautiful Nha Trang along Vietnam's southern coastline, has 600 spacious, comfortable rooms and suites. The hotel offers 5-star luxury accommodation with excellent hospitality and provides conference rooms with state-of-the-art facilities and great dining experiences in our restaurants and bars. All rooms are equipped with LCD flat screen TVs and offer a wide selection of local and international TV channels. A minibar, individual safety deposit box and tea and coffee making facilities are among the standard amenities, and complimentary Wi-Fi connectivity is accessible throughout the hotel. Ẩn chi tiết
Bạn đang xem tin việc làm Reservation Manager trong ngành Quản lý điều hành được tuyển dụng tại Khánh Hòa bởi EASTIN GRAND HOTEL NHA TRANG. EASTIN GRAND HOTEL NHA TRANG đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Reservation Manager cách đây lúc 17/01/2020 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.

EASTIN GRAND HOTEL NHA TRANG

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Địa chỉ: 2 Nguyen Thi Minh Khai Street, Loc Tho Ward, Nha Trang City, Khanh Hoa Province, Vietnam

Quy mô: Đang cập nhật


Việc làm tương tự

Reservation Manager

Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ