Reservation Manager

POSITION SUMMARY:
To conduct vigilant and appropriate yield management and actively contribute towards revenue generation through effective management of the reservations department.

RESPONSIBILITIES:
- Monitor the daily operations of reservations.
- Control rooms inventory including allocation and reservations to areas of maximum yield and black out dates.
- Develop and conduct rooms based marketing activities.
- Track sales programs/promotions/advertising and provide feedback as necessary to relevant departments.
- Track and establish pick up trends, occupancy history and market segment development to facilitate forecasting.
- Monitor front office tracking of guest history data.
- Create and maintain allotments.
- Record and analyze guest questionnaires on a monthly basis.
- Ensure accuracy of guest history and client profiles in Data Base.
- Track market codes.
- Load and maintain rates in WYNDHAM reservation system.
- Maintain rate in Website.
- Collate, maintain and distribute relevant information and data obtained from both existing sources (consultants, economic forecasters) and external sources.
- Manage Hotel Bank and GDS close out/opening-up dates, if applicable.
- Complete end of month sales report.
- Prepare weekly sales strategy reports.
- Ensure all Groups are contracted.
- Conduct market research and analysis.
- Monitor and evaluate contemporary sales and marketing initiatives and trends.
- Monitor and evaluate economic, political and social issues/changes.
- Report on competitor activity.
- Chairs and conducts Sales Strategy meetings weekly or as directed by Regional Sales & Marketing Manager.
- Participate in preparation of strategic plans for region.
- Consider and comment on economic, political, social activity and trends which are likely to influence business outcomes.
- Access and assess sales and marketing data.
- Works with superior on manpower planning and management needs.
- Works with superior in the preparation and management of the Department’s budget.
- Complete other tasks which assigned by the leader.

ABILITIES / KEY COMPETENCIES / SKILLS:
- Good communication skills.
- Problem solving, reasoning, motivating, organizational and training abilities.
- Proficient in the use of Microsoft Office.
- Good writing skills

EDUCATION / CERTIFICATES / EXPERIENCE:
- Bachelor’s degree in Hotel Management, Business Administration, or related field preferred.
- 3 years related experience or two years reservations/front office experience including management experience, or an equivalent combination of education and experience.

- Salary Negotiate
- Competitive benefit
- Professional working environment

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