Reservation Executive
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 120 lượt xem
Ngày cập nhật: 05/10/2018
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Nhân viên
Ngành nghề: Dịch vụ khách hàng, Hàng không, Khách sạn/Nhà hàng
Mô tả công việc
*** Work Location: 33 Le Trung Nghia, Ward 12, Tan Binh District, HCMC
*** Directly Report: Head Of Department
***PURPOSE AND SCOPE OF ROLE
The Reservations Executive is to handle all activities pertaining to Reservations team in order to achieve highest occupancy target and maximize revenues. The role should liaise with sales team to maximize all efforts in the sales and reservation department for all vessels; and supports to improve reservations system management with pro-active development and ideas.
***RESPONSIBILITIES & TASKS:
** Reservations
• Manage incoming booking enquires from resellers and consumers regards availability, tentative or firm booking
• Process booking confirmation and cancellations in the reservation system and update to booker.
• Collect all needed guest/passenger data pro-actively from bookers and ensure correct data is managed and processes with minimize error on system and email communication
• Support on any last minute booking changes by pro-actively manage the reservation and take initiative to offer best solution for guest / booker
• Liaise and inform operation and suppliers for bookings of extra services
**Service Quality
• Forward any kind of issues/problems or complaints received from booker (reseller or consumer) to supervisor for further processing
• Support all information on reservation systems are up to date
*** Directly Report: Head Of Department
***PURPOSE AND SCOPE OF ROLE
The Reservations Executive is to handle all activities pertaining to Reservations team in order to achieve highest occupancy target and maximize revenues. The role should liaise with sales team to maximize all efforts in the sales and reservation department for all vessels; and supports to improve reservations system management with pro-active development and ideas.
***RESPONSIBILITIES & TASKS:
** Reservations
• Manage incoming booking enquires from resellers and consumers regards availability, tentative or firm booking
• Process booking confirmation and cancellations in the reservation system and update to booker.
• Collect all needed guest/passenger data pro-actively from bookers and ensure correct data is managed and processes with minimize error on system and email communication
• Support on any last minute booking changes by pro-actively manage the reservation and take initiative to offer best solution for guest / booker
• Liaise and inform operation and suppliers for bookings of extra services
**Service Quality
• Forward any kind of issues/problems or complaints received from booker (reseller or consumer) to supervisor for further processing
• Support all information on reservation systems are up to date
Yêu cầu ứng viên
QUALIFICATIONS AND KNOWLEDGE
• Tertiary studies in tourism Hospitality, Economics or Business preferred
• Knowledge of tourism, geography, foreign cultures
EXPERIENCE
• Minimum 1 years working experience in the reservation of Hospitality, and in Travel Industry,
• Experience with reservation systems (Opera, Smile or others)
• Experience with online booking via OTA
SKILLS
• Good communication in English
• Good - reservation and/or inventory management
• Good – MS Office (Word, Excel Outlook, Power point)
SPECIAL REQUIREMENTS
• Flexibility to work overtime from time to time
• Ability to work under pressure
• Tertiary studies in tourism Hospitality, Economics or Business preferred
• Knowledge of tourism, geography, foreign cultures
EXPERIENCE
• Minimum 1 years working experience in the reservation of Hospitality, and in Travel Industry,
• Experience with reservation systems (Opera, Smile or others)
• Experience with online booking via OTA
SKILLS
• Good communication in English
• Good - reservation and/or inventory management
• Good – MS Office (Word, Excel Outlook, Power point)
SPECIAL REQUIREMENTS
• Flexibility to work overtime from time to time
• Ability to work under pressure
Quyền lợi được hưởng
- Attractive salary and bonus
- Social insurance, health insurance, unemployment insurance according to Labor Laws
- Good chance to study and develop career path stably
- Social insurance, health insurance, unemployment insurance according to Labor Laws
- Good chance to study and develop career path stably
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
TRAILS OF INDOCHINA LIMITED (TOI)
33 Le Trung Nghia, Ward 12, Tan Binh District, HCMC, Vietnam
Người liên hệ: Ms. Trang Hoang
33 Le Trung Nghia, Ward 12, Tan Binh District, HCMC, Vietnam
Người liên hệ: Ms. Trang Hoang
Founded in 1999, Trails of Indochina (TOI) provides high end customized travel services for a wide range of travel programs throughout Southeast Asia. As an experienced Destination Management Company and Tour Operator, TOI’s expertise in delivering quality travel services encompasses arranging itineraries to - Vietnam, Cambodia, Laos, Thailand, Myanmar, China, ...Chi tiết
Founded in 1999, Trails of Indochina (TOI) provides high end customized travel services for a wide range of travel programs throughout Southeast Asia. As an experienced Destination Management Company and Tour Operator, TOI’s expertise in delivering quality travel services encompasses arranging itineraries to - Vietnam, Cambodia, Laos, Thailand, Myanmar, China, Indonesia and Singapore for individuals, groups and the MICE market. TOI employs over 250 office based staff throughout the region, as well as 100 experienced and qualified tour guides. Headquartered in Ho Chi Minh City, Vietnam TOI has its own operations offices in Hue and Hanoi as well as in Cambodia, Laos, Thailand and Myanmar to provide local support and expertise. TOI also has an affiliate office in Singapore, China as well as Indonesia with Sales and Marketing representatives in Australia, United States, United Kingdom, Spain, Portugal & Latin America including Brazil and Mexico. Ẩn chi tiết
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TRAILS OF INDOCHINA LIMITED (TOI)
Địa chỉ: 33 Le Trung Nghia, Ward 12, Tan Binh District, HCMC, Vietnam
Quy mô: 100-499 nhân viên
Việc làm tương tự
Reservation Executive
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ