Representative, Customer Service

To cope with our business growth, we are looking for qualify candidate to fill in: Customer Service Representative

* Brief Job Description
- In liaise with related personnel / departments, manage customers’ export shipments from end to end.
- Meet and exceed customers agreed performance metrics in the least cost manners.
- Evaluate, investigate and trouble shoot service issues in order to improve service delivery standards and minimize cost impacts.
- Supervise and monitor rollout of account and process implementation/opportunities and provide feedbacks of its effectiveness.
- Execute process improvements in order to enhance productivity, efficiency and overall compliance of customers’ requirements.
- Assist in customer engagement meetings to promote APLL products and services.
- Conduct periodic meetings with vendors to ensure customers’ requirements are understood and complied
- Continuously intensify relationship in order to maintain and protect customers

* Other assigned task from Supervisor / Manager.

* Job Requirement for Rep, CS in HCM Office:
- University degree, prefer in Economics, Foreign Trade, Logistics / Freight related
- 2 Year+ Experience in forwarding, logistics, import & export company
- Good knowledge and usage of internet, email and Ms. Offices
- Good customer service and communication skills
- Business Communication English Level
- Be able to work with tie timeline and under pressure
- Good in figuring
- Be a responsible, careful, detail & result oriented person
- Be Flexible for working independently and in a group.

* Job Requirement for Rep, CS in Hai Phong Office
- University degrees
- 1 Year+ Experience in forwarding, logistics, import & export company
- Good knowledge and usage of internet, email and Ms. Offices
- Good customer service and communication skills
- Business Communication English Level
- Be able to work with tie timeline and under pressure
- Good in figuring
- Be a responsible, careful, detail & result oriented person
- Be Flexible for working independently and in a group

Keep our Organization Strong by being a Talent Ambassador!

- Meals allowance, 13th salary, Holidays Gifts and annual bonus.
- Plus Insurance, 16 days annual leave.
- Training on site

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