Rep-Doc, CS – Counter

1. Brief Description

This position is in charge of receiving factories’ documents for customers’ shipments, and releasing FCR to factories at the counter.

Depends on business requirement, this position is also responsible for delivering APLL commitment to key customers, meeting day to day operations requirements of the customers on documentation. The position is to ensure documentation requirements of the customers are complied in a timely, accurate and complete manner.


2. Key Result Areas

a. Counter (main tasks) :
- Ensure FCR are released to the right factories after payment is made.
- Manage customers’ expectation and ensure customers’ satisfaction at the counter.
- Ensure FCR are collected and kept at the right place and in the right sequence in order to be productive in releasing FCR to vendors.

b. Documentation Management (additional tasks):
- Meet and exceed customers agreed performance metrics in the least cost manners.
- Evaluate, investigate and trouble shoot service issues in order to improve service delivery standards and minimize cost impacts.
- Support implementation/opportunities and provide feedbacks of its effectiveness.
- Execute process improvements in order to enhance productivity, efficiency and overall compliance of customers’ requirements.
- Ensure vendors complied with customers’ documentation requirements by verifying and checking for accuracy, completeness and timeliness.
- In case of need, conduct training for vendors on documentations to ensure customers’ requirements are understood and complied.

3. Key Accountabilities

a. Counter (main tasks):
- Receive shipping documents from factories, check against the customers’ document requirements in APLL system and / or LP to ensure correct documents are timely submitted by factories.
- Collect FCR from CSR and release to factories after payment with APLL is settled and confirmed by finance.

b. Documentation Management (additional tasks):
- Ensure and monitor customers’ requirements are documented, verified and recorded in the Logistics Procedure and Account Matrix profile to comply with customers’ and vendors’ requirements.
- Ensure vendors’ documents are delivered to customers in a timely, accurate and complete manner.
- Liaise and advise customers and vendors of any inaccurate and incomplete documents that may impact cargo delivery.
- Execute and adhere to customers’ service requirements based on Documentation Instructions of the LPs.
- Problem Resolution – ensure issues are tackled immediately and escalate to Customer Service Supervisors when there is potential costs impact.
- Continuously intensify relationship in order to maintain and protect customers.
- Continuously identify service gaps, make recommendations and implement solutions to enhance greater customers’ satisfactions.
- Ensure customers’ reports are timely and accurate.

The requirements will be discussed when interviewed.

- Meals allowance, 13th salary, Holidays Gifts and annual bonus.
- Plus Insurance, 16 days annual leave.
- Training on site

Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp