Regional Operations Manager (Up to 1000$ Net)

Gear Inc. is seeking a Regional Operations Manager for our Moderation team. Ideal candidates are able to adapt and are well known with fast moving and last moment changes. You have experience with moderation, and understand content moderation to its full extent. Your job will be spread out over multiple countries and teams.

Your main responsibilities will be:

- Quality assurance of service moderating large numbers of user-generated content.
- Provide analytical reviews and scores of moderated content.
- Increasing moderation quality and efficiency ensuring the highest quality standards and administration of content audit process.
- Handling queries and escalations from agents, ex. with systems and tools, and clarifying policy guidelines.
- Metric driven, analyzing and reporting on team productivity and delivery of targets to Head of the department.
- Foster team spirit and high employee morale.
- Moderate the marking of a specified number of Centres in line with the moderation instructions in order to determine whether any adjustment of the marks is necessary.
- Complete a scaling report for each center to record what adjustments, if any, are recommended.

Benefits:
- Attractive salary and benefits, international, fun and professional working environment
- An open and honest culture where people are valued, treated fairly and trusted and empowered
- Flexible working hours, we work 40 hours per week (Monday-Friday)
- 13th salary and additional bonus every year
- Lunch allowance and free drinks (coffee, tea, etc)
- Health Insurance package
- Annual health check, annual flu vaccination
- Paid leave (12 days/year)
- A standing desk if you like; No dress code; Company trip
- Gym and Game room for everyone: We love board games, video games, PS4, ping pong, football tables, and many more!
- In-house classes: Kickboxing, Yoga, Zumba, BJJ
- For non-Vietnamese staff, support for making Vietnamese work permits, resident cards and others.
- Salary range: to be discussed ( $700 - $1000 Net)

- Have 1-5 years of experience with community moderation, customer support, quality assurance, and/or content curation
- Graduated from University specialized in Marketing, Advertising or related subjects
- Experience in moderating the content of foreign social networks, international working environment
- Are self-starters and a high degree of personal responsibility
- Are analytically-minded and detail oriented
- Demonstrate a positive, can-do, proactive attitude
- Are able to function in a fast-moving environment
- Enjoy working and contributing as part of a team
- Good to have but not required: experience with Google sheets/documents
- Adept at content management processes and tools
- Excellent time-management and organizational skills
- Demonstrated success in monitoring and coordinating a large multi-skilled team with metric driven performance and productivity
- Ability to Multitask, with an effective resolution of conflicting priorities
- Ability to speak and write English is a must. Additional language would be a plus

- 13th payment
- 12 days/year

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