Regional Customer Service Coordinator - Japanese
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 133 lượt xem
Ngày cập nhật: 03/10/2018
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Nhân viên
Ngành nghề: Dịch vụ khách hàng, Giáo dục/Đào tạo, Biên/Phiên dịch
Mô tả công việc
Regional Customer Service Coordinator wanted: techie, customer-oriented, amazing Japanese skills. Are you a curious investigator, have a passion for helping people, and able to creatively problem solve? If so, Fossil would love for you to be the friendly voice of our Organization, advocating for the customer and representing our vast portfolio of brands for wearables.
WHAT YOU WOULD DO
• Provide customers technical support and troubleshooting via email, live chat
• Vet and manage customer compliment and complaints, ensure resolution, documentation and follow up by communication with internal and external partners
• Train, and develop Customer Service Team in Japan and APAC Region.
WHAT YOU WOULD DO
• Provide customers technical support and troubleshooting via email, live chat
• Vet and manage customer compliment and complaints, ensure resolution, documentation and follow up by communication with internal and external partners
• Train, and develop Customer Service Team in Japan and APAC Region.
Yêu cầu ứng viên
WHAT WE EXPECT FROM YOU
• Passion to deliver a world class customer experience
• Native or near-native Japanese and strong Japanese cultural knowledge (N3 and above, or equivalent). Proficiency in additional languages is also a big plus
• Ability to communicate in English (Intermediate level: IELTs 5.0) and/or Vietnamese
• Excellent verbal and written communication
• Experience interacting with customers in some capacity (either via phone, chat, in person, etc.)
• Technically savvy: comfortably navigate in a fast paced, technical environment. Ability to sort out how technology works when things go wrong
• Exhibit the behavior of listening more than you speak
• Virtue of patience and ability to remain calm under stress
• Maniacal but thoughtful bent towards efficiency
• A humble spirit who can laugh at themselves and would rather admit fault rather than point fingers.
IN RETURN WE OFFER
• You probably wear a watch before anyone else on the market does: connected/smart devices.
• Personal and professional development opportunities in Hong Kong and/or US
• Subsidies for: cell phone, health/fitness, health insurance
• Young, dynamic and jerk-free environment
• Plenty of food, all the time
• Passionate colleagues
• A commitment to make your time with us the most transformational time in your career to date
• Passion to deliver a world class customer experience
• Native or near-native Japanese and strong Japanese cultural knowledge (N3 and above, or equivalent). Proficiency in additional languages is also a big plus
• Ability to communicate in English (Intermediate level: IELTs 5.0) and/or Vietnamese
• Excellent verbal and written communication
• Experience interacting with customers in some capacity (either via phone, chat, in person, etc.)
• Technically savvy: comfortably navigate in a fast paced, technical environment. Ability to sort out how technology works when things go wrong
• Exhibit the behavior of listening more than you speak
• Virtue of patience and ability to remain calm under stress
• Maniacal but thoughtful bent towards efficiency
• A humble spirit who can laugh at themselves and would rather admit fault rather than point fingers.
IN RETURN WE OFFER
• You probably wear a watch before anyone else on the market does: connected/smart devices.
• Personal and professional development opportunities in Hong Kong and/or US
• Subsidies for: cell phone, health/fitness, health insurance
• Young, dynamic and jerk-free environment
• Plenty of food, all the time
• Passionate colleagues
• A commitment to make your time with us the most transformational time in your career to date
Quyền lợi được hưởng
- Subsidies for: cell phone, health/fitness, health insurance
- Personal and professional development opportunities
- Jerk-free, ego-free environment
- Personal and professional development opportunities
- Jerk-free, ego-free environment
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
FOSSIL - MISFIT
3th Floor, H3 Building, 384 Hoang Dieu Street, Ward 6, District 4
Người liên hệ: HR Department
3th Floor, H3 Building, 384 Hoang Dieu Street, Ward 6, District 4
Người liên hệ: HR Department
Fossil Vietnam (formerly Misfit) is one of 60 offices under Fossil Group worldwide. Before joining Fossil, Misfit was a US high-tech company inventing and manufacturing wearables and smart home products, with R&D and operations office in Vietnam. In November 2015, Misfit got acquired and has since then become part of ...Chi tiết
Fossil Vietnam (formerly Misfit) is one of 60 offices under Fossil Group worldwide. Before joining Fossil, Misfit was a US high-tech company inventing and manufacturing wearables and smart home products, with R&D and operations office in Vietnam. In November 2015, Misfit got acquired and has since then become part of the Fossil Group's portfolio of brands, standing aside world-renowned brands including Fossil, Michael Kors, Burberry, Emporio Armani, Diesel, adidas, DKNY, among others. As one of the the top 3 largest makers of watches in the world, Fossil Group is selling over 50 million watches and accessories a year in over 150 countries. With the help of Misfit, Fossil will be working towards offering a broader spectrum of connected devices that target fashion-conscious consumers, and aiming at leading the convergence of style and technology. In years to come, Fossil Vietnam will be the Center of Excellence for Cloud & App Innovation and Development for Fossil Group, and will power a wider array of connected devices. With that mission at hand, we will remain a place where innovation flourishes, where world-class talents get leveraged, and where people come together to make greater products and tell greater stories. Ẩn chi tiết
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FOSSIL - MISFIT
Địa chỉ: 3th Floor, H3 Building, 384 Hoang Dieu Street, Ward 6, District 4
Quy mô: 100-499 nhân viên
Việc làm tương tự
Regional Customer Service Coordinator - Japanese
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ