Receptionist Cum TA

Department Little Genius International Educational Centre

Time Fraction: Full time

Working time: 44 hours/week, weekends (Saturday and Sunday) is obligatory

Address: 200 – 202 Hà Huy Tập, Nam Thiên 3, Tân Phong Ward, District 7

Position Summary

This position will work closely with Assistant Academic Manager, Head Receptionist and teaching staff to ensure all responsibilities and services are completed to assist the Little Genius daily operations. The position requires a high level of attention to detail with a clear focus on quality outcomes.
Our first priority candidate is those who enthusiastic with education and willing to have a long term commitment with our school.

Reporting Line

Reports to: Assistant Academic Manager and Head Receptionist

Indirectly reports to: Director, Academic Manager


1. Main Tasks

Enrolment
- Enroll students
- Introduce programs
- Introduce suitable classes (not only one class)
- Arrange trials
- Consult after trials (class time, teacher's feedback)
- Arrange official class (based on our current class schedule)
- Put on waiting list if there is no available class

Office Tasks
- Write receipts
- Stamp Cards
- School policy sending
- Collect Money
- Cash transaction
- Monthly tuition report

- Send message to remind trial time (see message e.g.)
- Call/Send message to remind registration after trial classes (2-3 days later)
- Call/text parents when kids are absenting (two days later)
- Send parents invoice on the fifth session of the 6-payment plan and on the tenth session on the 12-payment plan (hard copy and soft copy) of all classes.
- Record all teachers' teaching hours
- Record all staff's overtime
- Check students' attendance everyday + absence reason
- Send all letters (holiday, new policy, changes….) to all parents (hard copy) - make sure all letters are delivered to all parents
- Print out and put all necessary documents on the shelves of reception area
- Pick up and drop off all students
- Input all data of students
- Input and update all tuition fee information
- Input all parents' complaints and feedback, reason of recess
- Consult parents during Events
- Suggest opening class with more than 3 registrations
- Suggest class cancelation with only 1 or no kids
- Check email and online registration to consult parents everyday
- Take parents to school tour - introduce all suitable classes
(not only the class parents ask
- Update students' number of trials, recess, new registrations on 25th of every month
Undertake other related duties as determined by manager

Bus Duties
- Check & update the bus time every day (if necessary)
- Update and give bus list to drivers everyday (if anything is new)

2. Professional Experience

Mandatory
• Proficient with Microsoft Office Suite
• Proven working experience in a front office handling receptionist responsibility

Preferred
• 1+ years’ experience of reception
• Experience with professional appearance
• Working hard
Competencies – skills, knowledge & abilities

Essential
• Proven ability to prioritise tasks and work to strict deadlines
• Demonstrated ability to work effectively under pressure and manage complex tasks
• Demonstrated superior negotiation skills
• Fluent in both Vietnamese & English

Desirable
• Excellent interpersonal and written communication skills
• Experienced working with Microsoft Office suite and project management software

3. Qualification
Bachelor’s degree

- 13th payment, bonus
- 12 days leave a year
- Training

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