RBWM Fraud Risk Manager (GCB6)

In this role, you will:

Fraud Prevention develop and implement strategies to prevent and reduce fraud and the identification, investigation and prosecution of all fraudulent activities.

Role holders will carry out activities that will include most of the following:
• Assist/support line manager to prepare and control Fraud Risk Plan for RBWM.
• Fraud MI reporting requirements to local/regional/group.
• Support line manager to develop and implement new/changed policies and procedures for assigned areas. Ensuring policies and procedures are beneficial to the organization.
• Support line manager to create and implement departmental guideline & control framewok, including ensuring that incidents are processed in an accurate and timely manner to meet compliance and regulatory guidelines.
• Timely assist clients and the bank in recovering loss amount related to fraud incidents of both lending and transactions.
• Ensure that the high level of customer service is maintained when interacting with the customers.
• Effectively manage the whole fraud operation process including monitoring, detection, and prevention processes.
• Resolve escalated issues for customers or other HSBC departments
• Responsible for assisting / supporting Line Manager and Functional Head in developing the strategies for fraud detection and prevention.
• Maintain direct supervision and workflow coordination, including quality of Fraud Operation Team.
• Manage the processing of personnel related matters for the department. Oversight Fraud Operation team to ensure that they have the necessary training, skills, support and motivation required in completing their responsibilities.
• Perform complex and special projects independently.
• Oversight fraud transaction and fraud detection systems.
• Diversified in the strategic analysis and prevention of all card fraud types. Monitor the effectiveness of existing rules and queues to improve authorization/prevention strategies.
• Monitor key department indicators (qualities, prevention, detection, authorizations, fraud setup, recovery and write-off) and makes recommendations on areas of opportunity.
• Initiate and maintain knowledge-share of current organizational activities and/or issues impacting all Fraud units.
• Coordinate information gathering and sharing with other Fraud units to improve processes and fraud prevention.

To be successful in the role, you should meet the following requirements:

• Minimum of a bachelor’s degree, related field or equivalent experience. Three to four years’ experience in fraud, credit card or banking operations required.
• Strong knowledge of Master Card and Visa operating regulations. Experience in local law enforcement agency policies & procedures.
• Excellent communication and inter-personal skills, with experience of dealing with executives at high levels.
• Ability exercise discretion and confidentiality, adhere to established deadlines and deal with difficult customer and suspicious transactions.
• Strong managerial, analytical, communications, decision-making, critical thinking and interpersonal skills.
• Ability to work in a team-oriented environment and effectively influence and communicate across various business lines at different levels within the organization.
• Fluency in English along with reporting skill are required.

- Bonus
- Awards

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