Quality Assurance Specialist

Greetings from Trusting Social, a financial technology industry! We are looking for a Quality Assurance Officer Unsecured Lending or Credit Card in Retail Banking/Consumer Finance to join our dynamic & fast-growing organization. You will help us to accelerate the Quality Assurance process, especially for the Operations division.

Job Duties:
Telesales :
Determines telemarketing quality standards by studying inbound and outbound calls and customer service presentations; conducting test calls to telemarketing service representatives on new products.
Verifies telemarketing results by measuring skills in the use of scripts, product knowledge, sales and service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of the call.
Provides feedback to telemarketers by monitoring calls; monitoring feedback for external vendor programs; conducting monthly help sessions.
Evaluates telemarketing approaches by rating effectiveness of telemarketing service representatives; providing quality ratings; identifying training needs; developing training programs; conducting training.
Directs quality initiatives by requiring adherence to quality assurance policies and procedures; developing new models; implementing changes.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Contributes to team effort by accomplishing related results as needed.
At least 1-year act as a Team Leader
At least 3-years experience in Retail Banking/Consumer Finance
Others :

Oversees Process
Lead team, recruit and train supervisors, and provide them with documented quality standards as guidelines for their day-to-day work
Analyze data to develop and monitor continuous improvement programs, aiming to reduce the number of defects and improve levels of quality

Skills and Qualifications:
Listening
Internal Communications
Customer Service
Performance Management
Teamwork
Quality Management
The motivation for Sales
Telemarketing
Telephone Sales
Training
Deep Knowledge of Unsecured Lending and Credit Card in Retail Banking or Consumer Finance
Compensation and Benefits
Work and learn from one of the best and brightest technology teams in Vietnam
Be part of a winning team with exponential growth regionally, experience recruiting world-class talents
Work directly with top-level managers and learn from the international group of experts
Enjoy many company retreats in Vietnam and other countries
Top market rate pay
Generous comprehensive optional health insurance package for family
Free premium gym membership
Free Grab to work
Housing allowance if moved closer to office
About Trusting Social
Trusting Social is a Fintech and AI company that pioneers alternative credit scoring for emerging markets using telecom data and other new data sources. We aim to provide 1 billion credit scores to the unbanked consumers who currently do not have access to formal credit. We target emerging markets worldwide, with the initial focus on Southeast Asia and India. In Vietnam, Trusting Social currently provides credit scores to 60 million Vietnamese consumers. Our customers include some of the largest banks and consumer finance institutions (FIs) in Vietnam. Having commercialized our solution in Vietnam, we are now expanding to other Asian markets including the Philippines, Indonesia, India, and Bangladesh.

Trusting Social is comprised of Ph.D. data scientists from Stanford Research Institute, Microsoft, IBM, etc., and banking leaders from Goldman Sachs, Credit Suisse, and Barclays. We are the Winner of the Future of Money and Technology Summit 2014 and the Winner of Innotribe Startup Showcase Asia 2015. Founded in Silicon Valley, Trusting Social is now headquartered in Singapore,with R&D lab in Ho Chi Minh, and offices in Hanoi, Manila, and Jakarta. Trusting Social is funded by top global venture capital.

- Generous comprehensive optional health insurance package for family
- Housing allowance if moved closer to office

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