Quality Assurance Manager

DEPARTMENT: Quality Assurance
LOCATION: Vietnam - Hanoi

RESPONSIBILITIES
1) PRE-PRODUCTION MEETING (PPM)
• Review the risk assessment line review comments and identify any areas of concern.
• Focus the quality team and factory for PPM scheduling ensure teams review the approved Pre-Production Sample (PPS) at this stage.

2) SAMPLE EVALUATION
• Assist with review of any Carter’s product samples as time & schedule allow.
• Be familiar with all Carter’s systems about product development, packaging and BOM.

3) IN – LINE PRODUCT AUDIT
• Focus the QA teams to in-line performance including review of the cutting/cut panel measurement reports, first output printing/embroidery panels and sewing performance.
• Conduct product audits, document the findings, highlight concerns to QA leadership and , work with factory leadership to ensure the highest standards of product safety and quality.
• Identify recurring issues, determine root cause and coach factories to improve.

4) FINAL (AQL) SHIPMENT PRODUCT AUDIT
• Ensure teams are reviewing the audit schedule based on the PO list summaries and factory requests.
• Execute CGS AQL audit procedures and record in e-SPS system.
• Alert QA leadership, and Sourcing as necessary, of any failed audits and determine if rework should commence. Manage the team to conduct applicable AQL re-audits.
• Evaluate and assist in developing processes, specifications and critical control points in manufacturing for ongoing quality assurance of all finished goods.
• Supervise and randomly check the factory CA teams as well as the CGS QA teams to ensure the correct inspection protocol is being followed.

5) ANCILLARY ACTIVITIES
• Assist with monthly by-factory CSR one-page checklist and quarterly metal audit checklist.
• Assist with the new factory QQA/PSA audit on an as-needed basis.
• Partner with the ME team to provide support and inputs as necessary.
• Manage and chair the monthly RFT Council meeting where applicable.
• Conduct continuous training and final audits for factory Certified Auditors (CA’s) as necessary.
• Report important observations or changes to factory situations regarding management, customer base, equipment investments, capacity expansion, etc.
• Conduct guidance & training for new ground QA and safety assessment for new vendor.
• Regularly review and handle customer complaints.

SUPERVISORY / BUDGETARY / EXTERNAL COMMUNICATION RESPONSIBILITY
• Build a strong QA team with good people skills and strong technical capability.
• Report to CGS immediately for any labor issue, impacting shipment status, such as strike.

REQUIREMENTS:
• Familiar with US/Canada market requirements.
• Experience in woven/knit items, and baby/children wear.
• Able to work independently with factories.
• Computer literate in Excel, Word, Powerpoint.
• Good command of written and spoken English.
• Good Man-management skills.
• Time management skills with the ability to manage multiple tasks in various stages of completion efficiently and effectively.
• Good analytical, problem-solving and organizational skills.


PRIOR WORK EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
• A minimum of 5-7 years as Quality Assurance Management / relevant experience in garment inspection, kids wear will be highly advantage.
• College graduate - Degree holder preferred.
• Knowledge of tools, concepts and methodologies of QA/QC.

- Health insurance and Social insurance regulated by Vietnam Labor Law
- Professional, dynamic working environment

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