Quality Assuarance and Training Manager
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 135 lượt xem
Ngày cập nhật: 23/11/2018
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Trưởng nhóm
Ngành nghề: Dịch vụ khách hàng, Bảo hiểm, Ngân hàng/ Tài chính
Mô tả công việc
Reporting to the Head of BPO Management your role is detailed below:
The successful candidate will be joining a well-established team and will be expected to manage and maintain effective customer service for all internal and external Lazada’s customers by utilizing excellent, in-depth knowledge of company products and programs as well as team members within the Customer Care Department.
Position Responsibilities:
- Business owner of all Transformation Programs for Seller & Buyer Care org, responsible for the full life cycle of program roadmap and strategic priority setting
- Standardize and ensure high quality service for both Buyer and Seller through training and continuous quality assessment
- Work with Regional QA team to align on new process/SOP
- Work with BPO partner to understand roadblock and provide comprehensive solution
- Provide Progress reports in respect of training carried out to ensure full compliance with policies, procedures and best practice
- Facilitate and involve in new initiative and product launching
The successful candidate will be joining a well-established team and will be expected to manage and maintain effective customer service for all internal and external Lazada’s customers by utilizing excellent, in-depth knowledge of company products and programs as well as team members within the Customer Care Department.
Position Responsibilities:
- Business owner of all Transformation Programs for Seller & Buyer Care org, responsible for the full life cycle of program roadmap and strategic priority setting
- Standardize and ensure high quality service for both Buyer and Seller through training and continuous quality assessment
- Work with Regional QA team to align on new process/SOP
- Work with BPO partner to understand roadblock and provide comprehensive solution
- Provide Progress reports in respect of training carried out to ensure full compliance with policies, procedures and best practice
- Facilitate and involve in new initiative and product launching
Yêu cầu ứng viên
To succeed in the role, you should ideally have:
- 5 years of experience in training and coaching
- Excellent team-player and leadership skills
- Excellent coaching and mentoring skills
- Planning and organizing skills
- Creative problem-solving skills
- Professional presentation skill
- Proficiency in both written and spoken Vietnamese and English
- Solid technical skill in Microsoft Office, especially Excel and PowerPoint
- 5 years of experience in training and coaching
- Excellent team-player and leadership skills
- Excellent coaching and mentoring skills
- Planning and organizing skills
- Creative problem-solving skills
- Professional presentation skill
- Proficiency in both written and spoken Vietnamese and English
- Solid technical skill in Microsoft Office, especially Excel and PowerPoint
Quyền lợi được hưởng
- Performance Bonus
- Premium Healthcare Program
- Paid Annual Leave
- Premium Healthcare Program
- Paid Annual Leave
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
LAZADA VIETNAM
67 Le Loi, Saigon Centre 2, District 1, HCMC
67 Le Loi, Saigon Centre 2, District 1, HCMC
Lazada Group is pioneering e-Commerce across Southeast Asia. Launched in 2012, Lazada has grown rapidly to include over 7,000 full-time employees in the region, with operations in Indonesia, Malaysia, Philippines, Singapore, Thailand and Vietnam, and a sourcing center in Hong Kong that drives cross-border marketplace activities. Lazada has earned the ...Chi tiết
Lazada Group is pioneering e-Commerce across Southeast Asia. Launched in 2012, Lazada has grown rapidly to include over 7,000 full-time employees in the region, with operations in Indonesia, Malaysia, Philippines, Singapore, Thailand and Vietnam, and a sourcing center in Hong Kong that drives cross-border marketplace activities. Lazada has earned the trust and financial backing of key investors Tesco, Temasek, J.P. Morgan, Verlinvest, Investment AB Kinnevik and Rocket Internet. Revolutionizing the way we shop, and perform online transactions across the region, Lazada has an online footprint of approximately 4 million daily visits to its websites, and the largest Facebook following in Southeast Asia with over 12 million fans. Given our tremendous growth, we are searching for dynamic, entrepreneurial, broad-minded individuals to be part of our rapidly expanding team. Join our diverse and motivated team to hone in on your creativity as well as implement new initiatives within a nurturing, equal opportunity environment! Follow www.linkedin.com/company/lazada for the latest news and career opportunities! Ẩn chi tiết
Bạn đang xem tin việc làm Quality Assuarance and Training Manager trong ngành được tuyển dụng tại bởi LAZADA VIETNAM. LAZADA VIETNAM đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Quality Assuarance and Training Manager cách đây lúc 23/12/2018 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
LAZADA VIETNAM
Địa chỉ: 67 Le Loi, Saigon Centre 2, District 1, HCMC
Quy mô: 100-499 nhân viên
Việc làm tương tự
Quality Assuarance and Training Manager
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ