Program Advisor (Hanoi)

The Program Advisor is a key position responsible for the quality and effectiveness of work relating directly to the number of students enrolled in English, Higher Education programs on an annual basis. The Advisor is responsible for all student recruitment processes from first contact stage through to admissions.

Key responsibilities

Customer Services

Effectively consult and provide advice and feedback on RMIT and its programs, entry requirements, admissions and selection processes for potential parents and students in a transparent and timely manner
Coordinate complete student recruitment process from initial enquiry to the point of enrolment and ensure provision of high level of customer service across touchpoints with potential parents and students.
Coordinate with Student Administration and Student Admission teams to follow up and/or address any issues in the selection processes including, but not limited to, responding to and helping potential students.

Customer Relationship Management (CRM) database management

Adhere to guidelines on usage of the CRM system and its complete functionality and execute the email plan for prospective students.
With reference to guidelines of the data entry processes into the CRM, ensure high level of accuracy across all information obtained through recruitment events and related activities.
Ensure all information is captured into the CRM in a timely manner and report on effectiveness of those events and activities.

Promotion Activities

Participate in weekend student recruitment and promotional events in HCM and provinces that showcase the University and its programs.
Maintain up to date market knowledge of competitors and their product offerings to understand and promote points of differentiation to constantly update close sale pitch.

Key selection criteria:

Bachelor’s Degree in a relevant discipline.
At least 1 years of experience in a similar position.
Proven experience of working in a customer services/sales orientated environment.
Prior experience and proficiency of working with CRM systems/database systems.
High level of attention to detail and accuracy when managing and communicating information and when entering data

ENGLISH PROFICIENCY REQUIREMENTS

If English is not your first language, or you have not completed secondary education in an English speaking institution in an English speaking country, then you will be required to demonstrate a minimum English language proficiency standard at a BULATS Intermediate level (BULATS score 60), equivalent to IELTS (General) 5.5.

If you are not sure your current level of English language proficiency, RMIT Vietnam will provide opportunities for you to undertake testing if you are shortlisted for the position.

WHAT WE OFFER

Unique opportunity to work within a multi-lingual, multi-cultural environment with creative and innovative committed colleagues.
Attractive salary package with base salary starting from VND 15,400,000 VND gross per month
Meal allowance VND 680,000;
13th month Tet bonus
Private premium medical insurance
20 days annual leave, 10 days sick leave per annum
Education fee support for staff dependents after a qualifying period

HOW TO APPLY

Click on the ‘Apply Now’ link. To be considered for this position, candidates should meet all the relevant key selection criteria as outlined in the job description.

http://careers.rmit.edu.vn/vn/en/job/574070/program-advisor-hanoi

Applications close on Thursday 28 February 2019

- Premium private Medical insurance
- 20 days of annual leave per annumm
- Multi-culture professional working environment

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