Program Advisor Cum Administrative Officer (Hanoi Campus) - 12-Month contract

KEY RESPONSIBILITIES

- This role is providing support to current Program Advisors in the School of English & Pathways (SEUP) catering to the general customer service enquiries of prospective and current New Initiatives program students and their parents.
- This position is also directly responsible for all student recruitment processes from the point of generating first contact through to admissions. The quality and effectiveness of their Program Advisor tasks relate directly to the number of students enrolled in any products of New Initiatives programs.
- The role is to ensure the smooth delivery of administrative activities relating to the academic policies and procedures of SEUP and New Initiatives programs as required by Student Engagement & Administrative Manager and New Initiatives Coordinator. This role is responsible for providing information about student progress, attendance, results and materials, offering advice and resolving complaints or issues to a high standard exceeding customers’ expectations. This position has shared responsibility for administration support for the day to day operations of the New Initiatives Program and conducting Placement Testing sessions.
- The holder of this position is required to maintain a flexible work schedule in order to coordinate and attend evening and weekend events and maintain an on-call status where necessary.

BENEFITS:
- Unique opportunity to work within a multi-lingual, multi-cultural environment with creative and innovative committed colleagues.
- Salary range: 10,000,000 - 13,000,000 VND gross/month

TO FIND OUT MORE
For further information about this role, and how to apply, please click on the link below:
http://careers.rmit.edu.vn/vn/en/job/575277/program-advisor-cum-administrative-officer-hanoi-campus-12month-contract

Note: This is a short-term position and the successful candidate will be contracted through a third party

Applications close on 24 March 2019

- Bachelor Degree: A discipline relevant tertiary degree.
- Experience in customer service, administration and sales roles.
- Highly organised, detail oriented and able to handle multiple tasks.
- Excellent customer service.
- Demonstrated ability to work independently and as part of a team.
- Preferable: experience using database systems, experience in sales and customer services in the education industry.

- 13th month salary
- Premium healthcare plan for you and your family
- 20 days full paid leave annually

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