Program Advisor Cum Administrative Coordinator

KEY ACCOUNTABILITIES

Program Advisor:
• Point of contact for delivery of accurate and comprehensive information to customers about the University.
• In charge of the SEUP recruitment and enrolment process and ensure a high level of service across all customer touch points.
• Understand the required key performance indicators (KPI’s) across the recruitment process and work toward achieving them.
• Follow the guidelines on usage of the CRM and its entire functions and execute the communications plan for prospective students.
• Provide timely and accurate reports to the Student Engagement & Marketing Manager and other management staff and stakeholders in relation to individual sales targets, enrolment numbers, placement testing, English entry levels, inquiry volumes, variances, challenges and trends whenever required.

Administrative Coordinator:
• Develop new guidelines and procedures to set up any New Initiative programs.
• Provide advice and recommendations on improvements to administrative procedures and processes across the School.
• Point of contact and coordinator between the potential and current corporate clients and SEUP in order to develop and maintain client relationships.
• Coordinate with stakeholders and student volunteers to lead and organize events and activities.
• Manage all assets of New Initiative programs and any new English programs.
• Provide and coordinate high quality administrative support to staff, teachers and students of the relevant departments.
• Manage departmental projects as assigned by Senior Academic English Manager and Student Engagement & Marketing Manager.

Teen Program & IELTS Program Specific Duties:
• Recruit, train, supervise and advise Teaching Assistants (TAs) of the Teen & IELTS Program to ensure they perform their role to the best of their ability.
• Organise the TAs’ schedule and check that their timesheets are accurately completed.
• Work with the Teen & IELTS Program Coordinators to monitor teacher feedback on the TAs and to resolve issues as required.
• Actively contact current students and parents before, during and after the course regarding attendance issues, At Risk students, missed exams, end of course exclusion, teachers’ feedbacks, failed students, operational changes, deadlines and other administrative communications.

• A relevant degree.
• At least 3 years’ of experience in customer service, administrative or sales oriented role.
• Excellent communication skills, with the ability to communicate effectively on regulatory matters but with sensitivity to the need for clear communication with students.
• Excellent customer service skills with ability to liaise with and influence a range of diverse stakeholders.
• Well-developed interpersonal skills, including negotiation, liaison, and cross-cultural communication; the ability to convey complex information, ideas and concepts clearly and efficiently to a variety of different audiences.
• Excellent team player along with the ability to work effectively independently.
• Excellent organisational and time management skills. Prior experience in effectively using and updating CRM or Sales management tool is desirable.

BENEFITS
• Unique opportunity to work within a multi-lingual, multi-cultural environment with creative and innovative committed colleagues.
• Attractive salary package
• Meal allowance VND 680,000/month; Clothing allowance VND 416,000/ month
• 13th month Tet bonus
• Private premium medical insurance
• 20 days annual leave, 10 days sick leave per annum
• Education fee support for staff dependents after a qualifying period

English proficiency requirements
English is the language of teaching and communication at RMIT Vietnam. If English is not your native language then you will be required to demonstrate a minimum English language proficiency standard equivalent to IELTS (General) 5.5. RMIT Vietnam will require you to complete a Lingual Skill test to assess your level of English before an offer of employment can be made.

How to apply
Please follow the link and click on the ‘Apply Now’ button. Applications close on 10th November 2019.
http://careers.rmit.edu.vn/vn/en/job/583883/program-advisor-cum-administrative-coordinator
To be eligible for this position you must be a Vietnamese citizen. Applications received from non-Vietnamese candidates will not be considered.

- 13th month salary
- Premium healthcare plan
- 20 days full paid leave per year

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