Product Manager

*Overview
The Product Manager plays a key role in GeoGuard’s success by overseeing all product management activities for the assigned products. Reporting directly and taking direction from the Head of Development, this position is accountable for managing all stages of the development process, including gathering and compiling product requirements, developing product timelines, adjusting plans and schedules as required, ensuring the overall quality of the products, and maintaining open communication with stakeholders at all times. The Product Manager is accountable for the management and performance of the development team, both on-site and remotely, and ensures their individual and collective success.

***Accountabilities & Responsibilities

Accountabilities
o Develop and maintain assigned GeoGuard products
o Gather and compile product requirements, seeking input from and liaising with all relevant stakeholders
o Develop and communicate product schedule to team, ensuring on-time delivery
o Address issue escalations raised by team that may impact product requirements, features or project timeline and manage accordingly; communicate potential risks, production issues, or delays to the team, peers, and executive management
o Analyze critical production incidents and provide clear and fair analyses of the root cause, describe the mitigation steps and learnings in the incident report; deliver incident report to Head of Development, CEO, Chairman, Head of Customer Success, and Head of DevOps & Infrastructure
o Ensure product guarantees geolocation compliance by forecasting and testing all potential vulnerabilities; document and strategize how to ensure each fraud risk is mitigated
o Ensure all applications delivered are at the expected or requested level of quality
o Seek to optimize QA process through development of efficient unit tests, automated tests as well as clear and simple test scripts for QA to follow
o Test product in live environment
o Create and implement product continuity plan
o Communicate technical information that can be easily understand to a wide variety of audiences of varying levels of technical knowledge; provide coaching and guidance on best practices in communication of technical information to the development team
o Work to create synergies across the Company and encourage, early communication of development plans to other departments; facilitate multi-function brain-storming sessions to assist with problem-solving and collecting external suggestions; schedule inter-term building exercises to mitigate risks of silos growing through the business (seek assistance from HR as required)
o Seek to ensure business team is aware of key decisions made in the development process, particularly as they relate to the choices made on important functionality included/excluded in each new release
o Fully understand features of 3rd party products and services that product team relies on for the product to function; establish good working relationships and communication channels with applicable 3rd parties to ensure their roadmaps align with the team’s roadmaps; for 3rd parties such as browsers/OS’s etc., ensure that all changes communicated by these entities are received as early as possible, studied and analyzed for impact assessment on GeoGuard’s products and services and communicate any findings to the wider team
o Define and communicate PDLC for products and enforce
o Onboard new customers
o Provide Sales Support related to GeoGuard’s products to potential new customers, including the development of pre-sales documentation as requested
o Development of FAQ's and Comprehensive Error Message Handling so that the end user Usability of the Product in Production is optimized to the best degree possible
o Manage development team activities and performance, providing guidance to the Development Lead, QA Project Lead, and all team members; recruit, mentor, motivate, train, and coach employees ensuring their individual success; manage leaves and hours of work
o Monitor and maintain department timesheets, time tracking, and time estimates for tickets

Responsibilities
o Develop and maintain a thorough understanding of the company’s products, processes and technologies
o Understand company’s vision, goals and strategy. Actively contribute to the achievement of the goals and execution of the company’s strategy
o Ensure documentation is always up to date and comprehensible to all stake holders

Skills & Qualifications
o At least 4 years in a product management capacity, leading a team of developers
o Demonstrated ability to plan and manage product life cycles
o Good leadership skills with ability to motivate team member and others involved in project
o Strong organizational skills
o Solutions-oriented with ability to work under pressure
o Desire to see things through to completion to all parties’ satisfaction
o Strong communication and ability to adapt to communicating with different stakeholders such as to clients, developers and administration team members, across different time zones
o Fluent English communication skills especially speaking and writing.
o Experience preparing reports and presentations, and data analysis

- Annual Health Insurance and Annual Company trip
- Attractive annual bonus based on your performance
- Comply to Vietnam tax laws and compulsory social insurances for employees

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