Product Manager - Hanoi

Manage and supervise the Product Department in Vietnam
- Review the report from the Product Senior and Product Executive and inspect the current products report as well as monthly and annual product reports
- Conduct a budget plan and development plan for the Product Department in Vietnam
- Propose the creation of new products to the Country Manager
- Propose the updating or the removal of current products to the Country Manager
- Proactively identify and implement solutions to constantly improve service levels and performance

Perform HR management:
- Conduct goal, coach, mentor and review appraisal processes of Executives and Seniors in the Product Department
- Evaluate staff performance of the Product Department
- Conduct a recruitment plan for the Product Department (both long-term and short-term)
- Directly participate in the recruitment process

Research, create and launch new products and update current products
- Develop new products in Vietnam (GIT / SIC / Series and FIT), the thematic tour program (family tours, honeymoon tours, etc.) and multi-country and combination tours
- Coordinate with the Quality Control Department to conduct regular product evaluations (through in-the-field inspections and reviewing feedback) to review current products
- Ensure all information in the database and website is accurate and up-to-date

Communicate with other departments
- Conduct regular product training for the Operation, Reservation, Sales Departments on new and updated products
- Coordinate with other related departments to ensure the quality of product activities
- Encourage synergies with other destinations/departments by sharing best practices and seeking continuous improvement on a daily basis

Competencies
- Fluent in English; Good command of French/German/Italian is a plus
- Strong knowledge of the tourism field, including hotel and tourism management
- Strong leadership and management skills
- Creative, dynamic and possesses good knowledge about products and destinations in Vietnam
- Strong analytical, problem-solving and decision-making skills
- Strong presentation skills
- Strong communication skills
- Strong computer skills (Excel, Word and Outlook)
- Strong planning and organisational skills to balance and prioritize work
- Self-motivated to learn new concepts and participate in new projects

Characteristics: pleasant personality, positive attitude, open-minded, honest, active and decisive

Education
- University: Bachelor’s or Master’s in Hotel / Tourism / Foreign Languages / Economics or other related fields

Experience
- At least five years of experience in the tourism industry
- At least two years of experience in a similar position

*** Total rewards:
@ In addition to the handsome salary & bonus under the working capacity, you are committed to working in dynamic working environment with featured policy and benefits as below:
1. Training:
- Specific knowledge: You will be offered intensive training with inspection trips in destinations which makes you confident with the knowledge & real experience to consultant more effectively to customers.
- Skills: In low seasons, along with English course annually, several skills training courses are organized to make you have opportunity to practice & self – improve abilities.
2. Benefits
- Motivation trips: Under the spirit” Work Hard, Play Hard”, annually there will be several Motivation trips of the whole Company, of each department, each destination with a lot of attractive team building, which enhance the team spirit and explore the potential ability of staff. In Head Office, there will be some short motivation trips giving you unforgettable experiences of interesting activities, such as: trekking, hiking, biking, kayaking,…
- Along with annual health check - up once a year, Company also offer a pack of comprehensive health insurance & accident insurance 24/24 AON.
- Easia Travel also pay attention to the spiritual life of each staff on special occasions like birthday, wedding, Women Day, Mid – Autumn for children,…
The details about benefits as below:

*** Working time
- 40 hours per week (8h30 – 12h & 13h30 – 17h30)
- Off on Saturday & Sunday
- 12 days of annual leave entitlement

***Benefit & Advantage:
Staff Wellness Program:
- Annual Medical Checkup
- Personal accident and health insurance 24/24 (AON)

***Company Events:
- Motivation Trip
- Year End Party

Other extras:
- Lunch allowance
- Public holiday bonus
- Business bonus
- Thirteenth-month salary
- Marriage Gift
- Birthday Gift
- Education: English classes with a Native English teacher (tuition free)

- A competitive salary upon qualification and experience
- Personal accident and health insurance 24/24 (AON)
- Motivation Trip

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