Product Assistance in Da Nang

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Reports to Production Manager Vietnam & Office Manager.
Department – Production Department in Da Nang/ Sai Gon

1. Products:
- In Co-ordinate Production Ha Noi to improve the exist factsheets:
• Recheck and update information/images of all the activities that exist somewhere which are not yet on the factsheet list or Easia software
• Answer the requests from production department in Ha Noi to make sure all factsheets tobe finished on time.
- Work on thematic products make sure we are all developing the same thematic to reply clients’ need and develop the Sub-brands
- Work with other relevants for ideas of our clients’ expectation, comments on our tour...etc. And follow-up on their recommendations.
- Answer Sales’ request for specific cases
- Research and develop new products/areas:
• Communicate with the team on what exists.
• Look for information & contact online
• Prepare for inspection
• Prepare for the next destinations
- Prepare new product presentation with new ERP.
- Provide training: Sales, Marketing, Operations, Guides,…on new products and update products
- Arrange new products’ inspection trips for sales, operations
- Set up short-term and long-term action plan and report to production manager

2. In relation with sales:
- Support sales with tools for selling products more effectively
• Training about new products
• Correcting the program text, modules, packages

3. In relation with Operations:
- Work with Operations team to built and verify the logistic of tours , products, programs
- Suggest the alternative tour options when needed
- Work with tour guides and operations for the most suitable itinerary proposed to clients

4. Quality Follow-up:
- Take action after quality follow-up report to remove, update products

5. In relation with Contracting:
- Work closely with contracting team to get the best rates for new activites

6. In relation with Marketing team:
- Checking & updating activities, hotels, restaurants factsheet.

+ Excellent communication skills in Vietnamese and English
+ Bachelor degree in tourism/hospitality or other related fields
+ Tourism experience background, preferably in tourism production or operation
+ Good health condition and flexible, be willing and available to travel often (up to 15 consecutive days, including remote areas)
+ Work independently, creativity, curiosity and good sense of product’s evaluation
+ Pleasant personality, polite, open-minded, good communication skills.
+ Good organized on data management.

Monthly Tasks
+ Making detailed monthly action plan and send to Production manager
+ Do research on products to remove, update the current products:
+ External research: Market research and product trends, competitors
+ Create new products with Easia Image (Segment / Market /Vietnam Regions)
+ Training: Provide training on new products for sales, operations.
+ Answer questions from sales about new products
+ Give sales advices when they receive difficult requests
- Create sales – production working procedure
- Update B2B + Selling points
- Arrange new products’ inspection trip for sales (with Product Manager ‘s approval)

Weekly Tasks
+ Share with the team if there is any problems needed solving together
+ Update working progress to Product manager if there is anything changed
Irregular Tasks
+ Inspection trip
List of Reports:
- Monthy report to Product Manager Viet Nam & Office Manager

- A competitive salary upon qualification and experience
- Personal accident and health insurance 24/24 (AON)
- Motivation Trip

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