Personal Assistant to GM

• Maintain the strictness confidentiality on all matters relating to Marriott Hotels and Resorts, including all other internal matters directed to the General Manager’s Office and the Hotel.

• Provide full PA and secretarial assistance to the General Manager, including preparation of correspondence, screening telephone calls and organising appointments,

• Liaise with Department Heads and associates in relation to necessary follow-up on queries, deadlines, requests and special functions instigated by the General Manager.

• Liaise with the Executive Committee members to ensure reporting deadlines to Division/Regional Offices and Owners Representatives are met.

• Coordinate Monthly Management Report to ensure Regional deadlines are met.

• Attend and transcribe minutes of weekly Department Heads Meeting for distribution to Department Heads.

• Coordinate travel arrangement for the General Manager, Excom and Department Heads as requested.

• Draft Guest Questionnaire responses to be approved and signed by the General Manager.

• Assist Department Heads with preparation of correspondence in answer to guest queries and complaints.

• Maintain an efficient filing and Trace system.

• Represent the General Manager’s Office at guest/staff functions as required.
• Coordinate and allocate overflow work amongst hotel secretaries.

• Assist in preparing the yearly Budget documents.

• Sort and distribute daily mail and coordinate courier services

• Liaison for office equipment and maintenance requirements (i.e. copier, printers), including control and cost containment of Executive Office stationery supplies.

• Ensure compliance with legislated heath and safety requirements within the workplace.

• Comply with all Corporate and Hotel Standards and Procedures.

• Promote by example the principles of “The Power of Service”.

• Actively promote a work environment, which cares for guests and associates alike.

• Prepare “Manager on Duty” roster.

It is not the intent of this job description to cover all aspects of the position but to highlight the most important areas of responsibility

• Having experience in 5-stars hotels
• Organisational & time management skills
• Keyboard/Computer skills
• Professionalism
• Communication skills (written/verbal)
• Initiative
• Guest focus
• Effective complaint handling
• Excellent telephone manner
• Quality awareness

- Training
- 2 meal/ working day

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