Personal Assistant to General Manager

1. Maintain the strictness confidentiality on all matters relating to Melia International, including all other internal matters directed to the General Manager’s Office and the Hotel.
2. Provide full PA and secretarial assistance to the General Manager, including preparation of correspondence, screening telephone calls and organizing appointments,
3. Liaise with Department Heads and associates in relation to necessary follow-up on queries, deadlines, requests and special functions instigated by the General Manager.
4. Liaise with the Executive Committee members to ensure reporting deadlines to Division/Regional Offices and Owners Representatives are met.
5. Coordinate Monthly Management Report to ensure Regional deadlines are met.
6. Attend and transcribe minutes of weekly Department Heads Meeting for distribution to Department Heads.
7. Coordinate travel arrangement for the General Manager, Excom and Department Heads as requested.
8. Draft Guest Questionnaire responses to be approved and signed by the General Manager.
9. Assist Department Heads with preparation of correspondence in answer to guest queries and complaints.
10. Maintain an efficient filing
11. Represent the General Manager’s Office at guest/staff functions as required.
12. Coordinate and allocate overflow work amongst hotel secretaries.
13. Assist in preparing the yearly Budget documents.
14. Sort and distribute daily mail and coordinate courier services
15. Liaison for office equipment and maintenance requirements (i.e. copier, printers), including control and cost containment of Executive Office stationery supplies.
16. Ensure compliance with legislated health and safety requirements within the workplace.
17. Comply with all Corporate and Hotel Standards and Procedures.
18. Actively promote a work environment, which cares for guests and associates alike.
19. Prepare “Manager on Duty” roster.
20. It is not the intent of this job description to cover all aspects of the position but to highlight the most important areas of responsibility.

EDUCATION AND TRAINING: Bachelor Degree
LANGUAGES: English
SPECIFIC KNOWLEDGE: Secretarial
WORK EXPERIENCE IN OTHER COMPANIES (IN CASE OF EXTERNAL SELECTION): At least 1-year experience in similar position
WORK EXPERIENCE IN SOL MELIA (IN CASE OF INTERNAL PROMOTION): At least 1-year experience in administration or guest service job.

- 13th Salary
- Cross training among Melia Hotel International
- Accommodation Allowance

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