Payments Officer
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 150 lượt xem
Ngày cập nhật: 20/12/2018
Thông Tin Tuyển Dụng
Mô tả công việc
About The Role
Role Location: Ho Chi Minh City, Vietnam
Role Type: 8-month fixed term, full-time opportunity
As a Payments Officer, your responsibilities include, but not limited to:
• Provide high level customer service and efficient processing of inward and outward payments within the SLA and in line with policies, procedures, and local regulations
• Process all kinds of payment transactions such as inward and outward local payments, inward and outward overseas payments, cheque collections and tax payment processing
• Check supporting documents as per regulations and guide or educate customers on the full requirements of supporting documents
• Perform authentication check to determine if payment can be executed or if supporting documents must be obtained, kinds of supporting documents are required, or sanction screening is required. This also covers the account balance check, method of signing, signature verification, tariff applied and all other account mandates
• Perform data capture for all details of payments as per customer’s instruction to relevant payment systems such as TAS, Docflow, EDPP, MIDS.
• Ensure that customer complaints and queries are dealt with in a prompt time frame to ensure that Bank is not exposed to potential losses
• Provide friendly and responsive customer service to both internal & external customers using excellent customer service skills
• Willing to actively assist other team members to fulfil department’s work within the set time frame.
• Exchanging and sharing “best practice” / lessons learnt from experienced problems to other team members
Role Location: Ho Chi Minh City, Vietnam
Role Type: 8-month fixed term, full-time opportunity
As a Payments Officer, your responsibilities include, but not limited to:
• Provide high level customer service and efficient processing of inward and outward payments within the SLA and in line with policies, procedures, and local regulations
• Process all kinds of payment transactions such as inward and outward local payments, inward and outward overseas payments, cheque collections and tax payment processing
• Check supporting documents as per regulations and guide or educate customers on the full requirements of supporting documents
• Perform authentication check to determine if payment can be executed or if supporting documents must be obtained, kinds of supporting documents are required, or sanction screening is required. This also covers the account balance check, method of signing, signature verification, tariff applied and all other account mandates
• Perform data capture for all details of payments as per customer’s instruction to relevant payment systems such as TAS, Docflow, EDPP, MIDS.
• Ensure that customer complaints and queries are dealt with in a prompt time frame to ensure that Bank is not exposed to potential losses
• Provide friendly and responsive customer service to both internal & external customers using excellent customer service skills
• Willing to actively assist other team members to fulfil department’s work within the set time frame.
• Exchanging and sharing “best practice” / lessons learnt from experienced problems to other team members
Yêu cầu ứng viên
About You
To be successful in this role, you will ideally bring the following -
• Broad knowledge of all payment products and payment systems
• Knowledgeable with payments procedures regarding back office process and local regulations
• Knowledgeable with ANZ’s Products and Services and familiarity with other bank products and how they will impact on payment products (i.e., some customer accounts cannot be used as debit account in several scenarios, the usage of these accounts might cause the regulation breach or technical issues)
• Good time management skills, ensuring the workload can be managed within the cut-off time of clearing systems and SLAs are met
• Good communication skills (i.e. written and oral) and computer literacy
To be successful in this role, you will ideally bring the following -
• Broad knowledge of all payment products and payment systems
• Knowledgeable with payments procedures regarding back office process and local regulations
• Knowledgeable with ANZ’s Products and Services and familiarity with other bank products and how they will impact on payment products (i.e., some customer accounts cannot be used as debit account in several scenarios, the usage of these accounts might cause the regulation breach or technical issues)
• Good time management skills, ensuring the workload can be managed within the cut-off time of clearing systems and SLAs are met
• Good communication skills (i.e. written and oral) and computer literacy
Quyền lợi được hưởng
- Healthcare plan for you and direct dependant
- continuous learning and development
- continuous learning and development
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
ANZ
Level 16, Gelex Tower, 52 Le Dai Hanh Street, Hai Ba Trung District, Hanoi - AND - Level 10, M plaza, 39 Le Duan, District 1, Ho Chi Minh City
Người liên hệ: Ho Thi Ngoc Diep
Level 16, Gelex Tower, 52 Le Dai Hanh Street, Hai Ba Trung District, Hanoi - AND - Level 10, M plaza, 39 Le Duan, District 1, Ho Chi Minh City
Người liên hệ: Ho Thi Ngoc Diep
At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career. We are responding faster to ...Chi tiết
At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career. We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy. A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded. At ANZ we aim to create an inclusive environment where employee differences such as gender, age, culture, disability, sexual orientation, family and caring responsibilities and religion are valued. We work flexibly at ANZ. Talk to us and let us know how this role can be flexible for you. To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers. Ẩn chi tiết
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Tìm thêm việc làm
ANZ
Địa chỉ: Level 16, Gelex Tower, 52 Le Dai Hanh Street, Hai Ba Trung District, Hanoi - AND - Level 10, M plaza, 39 Le Duan, District 1, Ho Chi Minh City
Quy mô: 100-499 nhân viên
Việc làm tương tự
Payments Officer
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ