Parts & Accessories Assistant

“Al Naboodah is a distributor for three famous motorcycle brands in the world: Harley - Davidson, Triumph and Royal Enfield. We are expanding and developing dealers all over Vietnam so we are always looking for new talents to join our team.”

JOB DESCRIPTION
Service Department Support
• Interface with Service Technicians and ensure their Parts and Accessories needs are being met.
• Take service technicians’ orders for parts and fill them as fast as possible.
• Assist service technicians in determining parts & accessories requirements for individual jobs.
• Recommend related Parts and Accessories, which may be required for a job.
• Update inventory control system.
• Notify service personnel when special parts or back-ordered parts are received.
• Maintain cleanliness of Parts and Accessories Department and keep inventory neatly stacked and orderly.

Customer Service
• Provide excellence customer service to all of the dealership’s customers.
• Greet customers immediately, in a courteous and friendly manner.
• Develop and share knowledge of all Parts and Accessories merchandise, parts history, and motorcycle service.
• Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
• Handle telephone transactions quickly, and courteously.
• Maintain an efficient telephone and fax/email enquiry and ordering system to facilitate effortless ordering of parts by customers.
• Point out any sales, specials, new merchandise and offer additional product that may compliment the customer purchase.
• Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service

Clean & Efficient Parts & Accessories Environment
• Receive and process parts from distributors, check merchandise received against purchase invoice, and prepare product for showroom floor.
• Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.).
• Ensure merchandise displays are stocked, clean, and appealing to customers.
• Maintain updated customer mailing lists.
• Become familiar and efficient with all phases of the computer system required for P&A management, including generating and reviewing Inventory reports.

Parts & Accessories Department operations support:
• Assist in the review of all stock orders to ensure a fast moving balanced inventory of P&A.
• Assist to maintain sufficient quantities of stock to support demand and acceptable inventory turn ratio.
• Set-up and maintain a smooth running, efficient, appealing retail environment for the P&A Department.
• Ensure all inventory control measures (including annual physical and cycle counting) are being performed. Report results to Sales Manager/Branch Manager on a monthly basis.
• Ensure stock levels are adequate but not excessive in relation with sales targets and returns on investment.
• Ensure premises and equipment and other assets are controlled and used effectively.
• Ensure all parts received and materials purchased are controlled and sold at required profit.
• Setup, control and monitor the system for special and back order parts to avoid unnecessary costs to the dealership.

• Must have ability to get along with a broad customer base.
• Knowledge and experience with servicing of products sold by the dealership, or the demonstrated ability to quickly learn them.
• Experience with retail sales and inventory management.
• Preferably possess relevant and up-to-date knowledge of Parts & Accessories, the supply chain and logistics of operating a trade distribution system.
• Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.
• Knowledge of motorcycle front end, suspension, and engine components and the commitment to continually develop knowledge.
• Ability to look up parts and quote prices for parts using proper catalogue for particular motorcycle.
• Strong numeracy, literacy and communication skills.
• Good English

BENEFITS:
• Salary + quarter bonus + 13th Salary
• Mobile and transportation allowance
• Premium Healthcare package for yourself and family.
• School fee allowance for 2 kids
• Social, medical & unemployment insurance as per Labour Law
• Supporting fee to get A2 license
• Training program
• Professional, dynamic & open working environment
• Other in accordance with Company policy

LOCATION: HA NOI: 40 Ngo Gia Tu St., Duc Giang Ward, Long Bien Dist., Hanoi City

Our website: Our group in UAE: http://alnaboodah.com/sectors/motorcycles

Visit our fanpage:
- Harley – Davidson of Hanoi: https://www.facebook.com/HarleyDavidsonOfHanoi/
- Royal Enfield Vietnam: https://www.facebook.com/motoroyalenfieldvietnam/

If you are interested in the position, please send your CV via VietnamWorks

- Salary + quarter bonus + 13th Salary
- Premium Healthcare package for yourself and family
- Mobile and transportation allowance

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