Partnerships and Usage, Digital Bank (Vice President Level)
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 107 lượt xem
Ngày cập nhật: 15/01/2019
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Nhân viên
Ngành nghề: Dịch vụ khách hàng, Ngân hàng/ Tài chính
Mô tả công việc
GENERAL DESCRIPTION
Within UOBV Digital Bank, we are looking for a position to join our Strategic Partnerships, Usage and Solutions team. The role will bring together the knowledge of various usage platform and customer centric experiences to create, implement a powerful usage platform that engages the consumer and drives engagement.
The person will be responsible for ideating and implementing consumer driven usage program for the new digital brand in an integrated way.
This opportunity is for the person to gain visibility and collaborate with a number of key leaders delivering valued customer experience usage programs. You’ll partner with functional areas of the business across country to address the key engagement and operational needs required to support transformational opportunities in the channel route to market options.
Responsibilities:
THE ESSENTIAL FUNCTIONS of the job include the following. Others may be assigned.
• Design and organize workshops with the cross-functional extended team to break down the journey, identify pain points, and brainstorm solutions to promote usage
• Regularly syndicate with extended leadership to maintain a continuous focus on customer experience across segments, brands, geographies, and functional areas
• Write detailed business user requirements, documenting end-to-end customer experience touch points
• Coordinate Implementation with Technology team
• Drive initiatives that contribute to long-term operational excellence and usage growth
• Collaborate with regional teams to develop globally consistent but locally owned solutions
• Contribute to the development and maintenance of the overall Customer Experience vision, strategy, principles and standards
Within UOBV Digital Bank, we are looking for a position to join our Strategic Partnerships, Usage and Solutions team. The role will bring together the knowledge of various usage platform and customer centric experiences to create, implement a powerful usage platform that engages the consumer and drives engagement.
The person will be responsible for ideating and implementing consumer driven usage program for the new digital brand in an integrated way.
This opportunity is for the person to gain visibility and collaborate with a number of key leaders delivering valued customer experience usage programs. You’ll partner with functional areas of the business across country to address the key engagement and operational needs required to support transformational opportunities in the channel route to market options.
Responsibilities:
THE ESSENTIAL FUNCTIONS of the job include the following. Others may be assigned.
• Design and organize workshops with the cross-functional extended team to break down the journey, identify pain points, and brainstorm solutions to promote usage
• Regularly syndicate with extended leadership to maintain a continuous focus on customer experience across segments, brands, geographies, and functional areas
• Write detailed business user requirements, documenting end-to-end customer experience touch points
• Coordinate Implementation with Technology team
• Drive initiatives that contribute to long-term operational excellence and usage growth
• Collaborate with regional teams to develop globally consistent but locally owned solutions
• Contribute to the development and maintenance of the overall Customer Experience vision, strategy, principles and standards
Yêu cầu ứng viên
• Degree holder with 7-8 years of relevant experience in a banking industry or equivalent
• Customer Experience thought leadership, managing customer journey mapping, etc
• Demonstrated ability to analyze data and develop fact-based recommendations to solve problems, using structured methodologies (e.g. customer journey mapping, design thinking, business process design, and lean six sigma / continuous improvement) to achieve win-win outcomes
• Experience in program/project management, Customer Experience, solution selling motions, and needs analysis
• Demonstrated ability to identify and drive creative actions to improve customer loyalty and satisfaction
• Good interpersonal skills with the ability to sustain effective relations internally and externally at all levels of a large organization
• Superior interpersonal skills to drive cross-functional collaboration and lead change initiatives
• Fluency in English with strong business writing skills
• Customer Experience thought leadership, managing customer journey mapping, etc
• Demonstrated ability to analyze data and develop fact-based recommendations to solve problems, using structured methodologies (e.g. customer journey mapping, design thinking, business process design, and lean six sigma / continuous improvement) to achieve win-win outcomes
• Experience in program/project management, Customer Experience, solution selling motions, and needs analysis
• Demonstrated ability to identify and drive creative actions to improve customer loyalty and satisfaction
• Good interpersonal skills with the ability to sustain effective relations internally and externally at all levels of a large organization
• Superior interpersonal skills to drive cross-functional collaboration and lead change initiatives
• Fluency in English with strong business writing skills
Quyền lợi được hưởng
- Under company's policy
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
UNITED OVERSEAS BANK (VIETNAM) LIMITED
Central Plaza Office Building, 17 Le Duan, Ben Nghe Ward, District 1, Hochiminh City, Vietnam
Người liên hệ: Recruitment team
Central Plaza Office Building, 17 Le Duan, Ben Nghe Ward, District 1, Hochiminh City, Vietnam
Người liên hệ: Recruitment team
United Overseas Bank (Vietnam) Limited is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, ...Chi tiết
United Overseas Bank (Vietnam) Limited is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. In 1935, amid the economic uncertainties following the Great Depression, UOB Vietnam opened its doors to offer banking services for the merchant community in Singapore. Since then, UOB Vietnam has grown organically and through a series of strategic acquisitions. Today, UOB Vietnam is rated among the world’s top banks: ‘Aa1’ by Moody’s and ‘AA-’ by Standard & Poor’s and Fitch Ratings. Generations of UOB Vietnam employees for the past 80 years have carried through the entrepreneurial spirit, focus on long-term value creation and an unwavering commitment to do what is right for our customers and our colleagues. At UOB Vietnam, we believe in being a responsible financial services provider and we are committed to making a difference in the lives of our stakeholders and in the communities in which we operate. Just as we are dedicated to helping our customers manage their finances wisely and grow their businesses, UOB Vietnam is steadfast in our support of social development, particularly in the areas of art, children and education. ------ Why work with us? With a vision to be a premier bank in the Asia Pacific, we are looking for people who make a difference and who share our passion for growth and success. We reward performance, provide excellent training and help you carve a clear career path. At UOB Vietnam, we believe people are our greatest asset. This is why your talent and contributions will never go unrecognised. Besides a competitive remuneration which includes an attractive employee care programme comprising comprehensive staff rewards programmes, such as medical care, insurance cover, and a wide array of financial and banking incentives, our employees can also look forward to relaxing holiday facilities in Singapore and abroad. Be a part of our team today. Ẩn chi tiết
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UNITED OVERSEAS BANK (VIETNAM) LIMITED
Địa chỉ: Central Plaza Office Building, 17 Le Duan, Ben Nghe Ward, District 1, Hochiminh City, Vietnam
Quy mô: 500-999 nhân viên
Việc làm tương tự
Partnerships and Usage, Digital Bank (Vice President Level)
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ