Order and Delivery Management

- Purpose of Job Role
The Order and Delivery Management job role (ODM) is responsible to execute, manage and deliver orders according to
contractual requirements for all products and services.
The job role covers responsibilities within order execution for new deliveries, return and distribution. Also follow-up phases of
delivery and return flows are executed. All to create an efficient execution of the Supply chain to optimize management and
control in both order and return flows.

- Typical Interfaces
Close interaction is required with end-customers, our ESS´s, suppliers and internal interfaces, e.g. Account Supply
Responsible (ASR), Service Delivery Manager (SDM), Contract Execution Management (CEM), Contract fulfillment
responsible (CFR), Warehouse Operations, Distribution & Warehousing Management, Authorized Service Provider (ASP),
Logistics Service Provider (LSP), Supply Support, Sourcing, Demand Planning, Trade Compliance, Repair Centers, Product
Support, Delivery Management, Finance, Local Companies and Business Units.

- Tools & Resources
MUS/ONE(SAP), TMS, OIT, RMS, ECP, Elis, PRIM, WIH, Mercury Solution, TRACY, GRA, LSP interface tools.

- Responsibilities
Early involvement for customer demand and order preparation.
Perform customer order fulfillment activities.
Perform return fulfillment for claims etc.
Perform shipment planning and follow-up with forwarders with high cost awareness.
Coordinate with internal and external interfaces to solve critical issues related to customer orders and deliveries.
Secure order and delivery handling efficiency and quality according to service level agreement.
Contribute to Group/Unit KPIs and PIs.

University degree in Business Administration or equivalent.
3 years relevant experience in Order Management, Logistics, Planning or other areas in Supply Chain.
Fluent in business English (both written and spoken).
Preferable SAP logic understanding.
Good business acumen, thorough, proactive, analytic and result oriented.
Good communication/negotiation skill and team work, comprehensive, independent, self-motivated.
Preferable with project management/involvement experience or driver/team leader background.

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