Operator Staff

• Provide professional services to Distributors to ensure excellent Customer Service to Distributors organization and maintain high level of job accomplishment.
• Handle Distributors’ inquiries (counter/telephone) about operation activities, basic product consultant, PSV/GSV inquiry, commissions, web account, training schedule, promotion program, new products launch, incentive trips, other activities.
• Handle Meeting & Training policy: inside and outside meeting registration, work with related departments for obtain authority’s approval, collaborate with Distributors for request document, daily/weekly report. Manage booking schedule (rooms, session, temp staff)
• Receive Distributor information change forms & update into system (bank account, PIT, address, phone no, email, Additional Participant registration form, CHF…)
• Handle admin process from Brand Affiliate: reinstate account, change sponsor, delete account
• Receive suggestion/ complaint form Distributors or prospect customers, cooperate with relevant department and follow up until they’re solved to ensure customer’s satisfaction.
• Support to get VAC-DoIT Training certificate for Distributors.
• Support other departments to deliver PIN, sticker recognition, support company events
• Generate/produces all reports needed and all administration works in the service area
• Other duties that may be assigned from time to time by WIC Team Lead, Manager

- Qualifications: BA degree of University/College in related to retail business.
- Pleasant Personality, excellent customer services and customer relations skills.
- Experience in Customer Service.
- Ability to work in a result-oriented atmosphere under pressure and meeting tight deadlines as flexible working hours maybe required.
- Self-motivated and attentive to details with strong initiative.
- Multi-tasking and management skill
- Fair command in English

- 13th month payment, Sales Incentive Bonus, KPI Bonus
- AON Premium Healthcare Insurance
- Oversea Incentive trip, Annual Team Building trip

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