Operations Training Manager
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 127 lượt xem
Ngày cập nhật: 12/10/2019
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Trưởng nhóm
Ngành nghề: Giáo dục/Đào tạo, Khách sạn/Nhà hàng
Mô tả công việc
JOB PURPOSES
• Responsible for all training activities, CS improvement and VOC of CGV University; developing University team;
• Coaching, supporting the operations to run the business effectively and accomplishing other tasks assigned by Head of Operations Support
JOB RESPONSIBILITIES
Training Center
• Develop and conduct centralized orientation programs in accordance with company objective and CJ CGV International.
• Implement CJ CGV International’s core mandatory programs to cinema level.
• Implement conceptual training program for the company.
• Conduct training need analysis of area and design or develop training course appropriately.
• Develop training courses for cinema management
o VN Elite Training Program
o Management Basic
o Management Advance
VOC Center
• Monitor all activities at VOC center.
• Hire, coach and provide training to personnel to maintain high customer service standards.
• Conduct effective resource planning to maximize the productivity of resources.
High Visibility Leadership and Coaching
• Develop and coach Training Analyst, Floor Supervisor, ACM/ CM to take up additional responsibilities for Bench Planning
• Liaise with internal and external parties for new and effective training materials.
Customer Service Improvement
• Support RCM/ CM in leading cinema training.
• Analyze customer feedback and complaint from VOC team’s report & Mystery Shopping report to come up with training actions to improve customer satisfaction.
Special Project
• Design & update training materials when needed.
• Coordinate with operations project leaders in term of training support for any activities to improve cinema performance.
• Perform other duties as assigned by Line Manager
• Responsible for all training activities, CS improvement and VOC of CGV University; developing University team;
• Coaching, supporting the operations to run the business effectively and accomplishing other tasks assigned by Head of Operations Support
JOB RESPONSIBILITIES
Training Center
• Develop and conduct centralized orientation programs in accordance with company objective and CJ CGV International.
• Implement CJ CGV International’s core mandatory programs to cinema level.
• Implement conceptual training program for the company.
• Conduct training need analysis of area and design or develop training course appropriately.
• Develop training courses for cinema management
o VN Elite Training Program
o Management Basic
o Management Advance
VOC Center
• Monitor all activities at VOC center.
• Hire, coach and provide training to personnel to maintain high customer service standards.
• Conduct effective resource planning to maximize the productivity of resources.
High Visibility Leadership and Coaching
• Develop and coach Training Analyst, Floor Supervisor, ACM/ CM to take up additional responsibilities for Bench Planning
• Liaise with internal and external parties for new and effective training materials.
Customer Service Improvement
• Support RCM/ CM in leading cinema training.
• Analyze customer feedback and complaint from VOC team’s report & Mystery Shopping report to come up with training actions to improve customer satisfaction.
Special Project
• Design & update training materials when needed.
• Coordinate with operations project leaders in term of training support for any activities to improve cinema performance.
• Perform other duties as assigned by Line Manager
Yêu cầu ứng viên
JOB REQUIREMENTS
Education background
• Graduated from College, University
• Master degree is preferable
Working Experience
• Minimum 5 years in training or operations, possessing good training skill and knowledgeable in hospitality/ F&B industry
Required Competencies
• Good command in both English and Vietnamese and Microsoft Office
• Mature, tactful, innovative and progressive
• Pleasant and outgoing personality
• Strong management and interpersonal skill
• Solid leadership
Other qualifications
• Able to work under tight time lines with pressure
Education background
• Graduated from College, University
• Master degree is preferable
Working Experience
• Minimum 5 years in training or operations, possessing good training skill and knowledgeable in hospitality/ F&B industry
Required Competencies
• Good command in both English and Vietnamese and Microsoft Office
• Mature, tactful, innovative and progressive
• Pleasant and outgoing personality
• Strong management and interpersonal skill
• Solid leadership
Other qualifications
• Able to work under tight time lines with pressure
Quyền lợi được hưởng
- Premium Healthcare Card
- Laptop provided
- Laptop provided
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
CJ CGV VIETNAM
Rivera Park Saigon, Floor 02, No.7/28 Thanh Thai St., Ward 14, Dist. 10, HCMC., Vietnam | Level 8, CDC Building, 25 Le Dai Hanh, Hanoi
Người liên hệ: HR Recruitment
Rivera Park Saigon, Floor 02, No.7/28 Thanh Thai St., Ward 14, Dist. 10, HCMC., Vietnam | Level 8, CDC Building, 25 Le Dai Hanh, Hanoi
Người liên hệ: HR Recruitment
Founded in 1998, CJ CGV is an entertainment platform operator under CJ Group. The name “CGV” stands for Cultural – Great – Vital. CJ CGV is now the largest multiplex cinema system in Korea, which currently has branches in many countries in the world as well. CJ CGV is proud ...Chi tiết
Founded in 1998, CJ CGV is an entertainment platform operator under CJ Group. The name “CGV” stands for Cultural – Great – Vital. CJ CGV is now the largest multiplex cinema system in Korea, which currently has branches in many countries in the world as well. CJ CGV is proud of to be the largest film distributor and cinema operator in Vietnam and be one of top 5 cinema chains in the world. We always keep spirit and follow our vision - “Evolving beyond movies, global No.1 cultureplex.” and mission - “To create a lasting and memorable experience. At the First, the Only and the Best place.” Following our vision and mission, CJ CGV has created a unique concept of transforming former multiplexes into “Cultureplex”, where customers not only enjoy the movie itself, but also have access to diverse entertainment experiences provided with the latest technology including ScreenX, STARIUM, IMAX, 4DX, Dolby Atmos, as well as premium services such as L’AMOUR, Gold Class and completely new different F&B offerings, while enjoying the highest quality service provided by CGV Cinema’s staffs. We always commit to social responsibilities and charity activities. You can find us through Smile Moon and Movies for everyone program. We also encourage young generation to develop Vietnam movies industry by organizing Toto’s filmmaking class, CGV Art House and sponsoring for Vietnam Film Festival and Hanoi International Film Festival. CJ CGV is on our way to bring the best memorable experience to all audiences and we always welcome all of you to be with us on this path. With CJ CGV, you can share with us your inspiration, passion in movies, show your talent and develop your career path. Let us know about you and become our CGVian. Ẩn chi tiết
Bạn đang xem tin việc làm Operations Training Manager trong ngành được tuyển dụng tại bởi CJ CGV VIETNAM. CJ CGV VIETNAM đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Operations Training Manager cách đây lúc 10/11/2019 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
CJ CGV VIETNAM
Địa chỉ: Rivera Park Saigon, Floor 02, No.7/28 Thanh Thai St., Ward 14, Dist. 10, HCMC., Vietnam | Level 8, CDC Building, 25 Le Dai Hanh, Hanoi
Quy mô: 1.000-4.999 nhân viên
Việc làm tương tự
Operations Training Manager
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ